Senior Manager

Key Responsibilities
•Lead our global Audience Selection team, based out of multiple regions; Attract, retain, inspire, nurture talent within the organization
•Foster a great work environment and a strong partnership with stakeholders; Organize and distribute work, align team priorities to Business Strategy and needs
•Support team efforts, facilitate conflicts resolution, handle escalations and develop sustainable solutions; Work with business users to define and analyze problems, SLAs
•Ensure, monitor, improve execution quality and velocity, controls Compliance; Guide the team to achieve business and operational objectives. Prepare materials for leadership presentations and collaborating with Go-To-Market leads for buying cycle planning
•Provide detailed written specifications of work, directing process improvement, and ensuring the accuracy and completeness of data used by internal and external partners
•Potentially building and managing detailed offline/online circulation campaigns for the current quarter and upcoming two quarters

Essential Requirements
•Excellent understanding of Marketing Campaigns, vehicles, Contact Strategy and Operations
•Excellent communication & collaboration skills; Proven virtual or physical leadership and project-management track-record
•Proven experience in global or remote Services/Business support type of environment
•7 to 10 years of experience in data Analytics or Marketing/Business Operations or Program Management
•Strong knowledge of planning, forecasting, and measurement techniques
•Database marketing experience with multi-touch targeted communication strategies; Proven customer segmentation experience

Desirable Requirements
•Experience in global or remote Services/Business support type of environment
•Experience analyzing Marketing vehicle or campaign performance, optimizing customer experience
•Experience designing and implementing new functional systems or processes