Place of work
Fazuľová, Bratislava
Contract type
full-time
Salary offered (gross)
salary starting from 1540 gross/monthly

First-level Technical Support Analyst with Czech/Slovak & German language

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Key responsibilities

• Provides first-level technical support on Dell supplied server and storage products
• Identifies and resolves issues affecting customer server systems
• Uses troubleshooting techniques and tools to identify technical defects/issues
• Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions
• Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
• Engaging necessary support staff to resolve escalations in as short a timeframe as possible
• Attends required technical training sessions and makes effective use of assigned lab time

Essential and desirable requirement

Essential Requirements

• Fluent English and German language
• Thorough working knowledge of Server and Storage architecture/technology
• Thorough knowledge of Service Procedures
• Ability to analyse and solve technical problems related to server/storage products by investigating potential solutions using troubleshooting skills
• Excellent interpersonal skills
• Outstanding customer handling skills

Desirable Requirements

• In-depth knowledge and understanding of policies and procedures and the ability to determine course of actions based on given guidelines
• Thorough working knowledge of Dell supplied applications
• Excellent telephone skills

Benefits

ID: 3414952   Dátum zverejnenia: 9.7.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   salary starting from 1540 gross/monthly