HR Partner

HR Partner,
Employee Relations, Team Member Service Desk (TMSD)
Competitive Salary
Bratislava

The core responsibility of a TMSD HR Partner is to provide front line support of HR programs, processes, and policies to team members across the organization by providing quality real-time solutions to team member and leader enquiries and requests.
The TMSD HR Partner is required to work closely with and partner with the Regional HR Teams and other centers of excellence to properly understand the various programs, policies and procedures and to drive continuous process improvements to enhance customer experience and minimize labor risk in the countries that they support.

Key Responsibilities:

• Provide front-line support for all cases that fall within the scope of TMSD (cases may be raised through self-service, telephone, email, walk-up or chat as is available for the location supported)
• Collaborate with Regional HR and other centers of excellence to ensure that all customers have a ‘One HR’ experience in resolution of their cases
• Utilize best practice, consult the relevant knowledge bases/subject matter experts to timeously and effectively resolve all cases
• Where relevant reassign cases to appropriate assignment groups/escalation points to ensure effective resolution of cases
• Perform regular audits to identify potential new solutions and make recommendations to the Knowledge Management Team for inclusion in the solutions library
• Utilize all communication platforms (Skype messaging, calls, emails etc.) available to engage with customers and all other stakeholders to follow up on cases and provide the required solutions