Place of work
Fazuľová 7, Bratislava
Contract type
full-time
Salary offered (gross)
Salary starting from: 1 320 € gross/month

EMEA OMS Case Management Analyst with English & Dutch

People make Dell so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within Operations at Dell, we are looking for a EMEA OMS Case Management Analyst to join our team in Bratislava.

In Order Management Support (OMS) we want to make Dell the easiest company to do business with in the world for our customers, partners and our team members. Within the EMEA OMS Case Management Team, which supports sales makers in UKI, Germany, Switzerland, Italy, Nordics, Benelux, Spain and France, we are looking for an outstanding representative to join our team. The OMS Team works as a SPOC for Order Management and Support type queries - through process of assessment, coordination, and customer advocacy, OMS will help the Account team reach resolve in the most appropriate, timely and cost-effective setting for Dell.
Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Key responsibilities

•Assisting sales makers with queries for Enterprise and Top Commercial accounts
•Handling escalations
•Providing support in terms of process knowledge
•Process implementation
•Making sure the customers are satisfied

Essential and desirable requirement

Essential Requirements:
•3+ year of work experience in customer support
•Fluent English & Dutch are required
•Expert Customer focus and ability to resolve complex customer issues
•Strong ability to utilize communication tools and methods to achieve common objectives
•Strong priority setting skill
•Strong initiative and follow through focus

Benefits

ID: 3358914   Dátum zverejnenia: 16.7.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   Salary starting from: 1 320 € gross/month