Place of work
Fazuľová 7, Bratislava
Contract type
full-time
Salary offered (gross)
starting from 950 EUR gross / monthly

Call Management Specialist also for Fresh Graduates

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Key responsibilities

People make Dell so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the Global Business Services at Dell, we are looking for a Call Management Specialist to join our team in Bratislava.

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we're committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Key Responsibilities

•Obtain, identify and qualify the customer call and its needs before we connect the customer to the right department
•Properly identify and qualify the customer calls received and forward them to appropriate departments as needed.
•Responsible for all calls, faxes and letters sent to Call Management Group
•Internal customers: Marketing, Distribution ,Technical support, Finance, Customer service
•External customers: Dell customers, Dell provider, Suppliers

Essential Requirements

•Intermediate level of German
•Upper-intermediate level of English
•Good communication skills
•Customer focus
•Motivation to grow in corporate environment

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.
ID: 3353524   Dátum zverejnenia: 4.12.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   starting from 950 EUR gross / monthly