EMEA Field Services Operations Advisor
Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.
People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within Global Deployment & Field services at Dell, we are looking for an EMEA Field Services Operations Advisor to join our EMEA Field Services team in Bratislava.
Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfill your ambitions and potential.
As a part of Dell’s EMEA Field Services you will responsible for driving the Dell Partner Operations and Field Services performance in the EMEA Region.
•Drives partners day to day operational performance for EMEA Field Services, on dedicated operational metrics, working closely with internal stakeholders from Global Command Center and Technical Support
•Drives weekly FTC metric, analyzes data and tracks performance with Partners
•Identifies improvement opportunities and process changes in the operational space and drives project/initiatives to implement them
•Supports EMEA Regional Partner Managers and cooperates with Global team to drive Field Services processes and procedures in Partner environment
•Supports all Change management initiatives that impact Dell Service providers in the Operational Area
•Supports Partner on-boarding, call testing, system access account management and new process implementation and partner readiness for future solutions
•Drives improvement action plans with Partners as required, attends regular operational forums
Essential and desirable requirement
•Minimum of 2 years’ experience in managing Partner Operations and Performance, Projects and Improvement initiatives
•Ability to focus on daily operations and driving daily performance with Partners
•Good communication and Interpersonal skills with high attention to detail
•Organized, Good Time Management, Project Management
•Independent thinker with proven ability to be able to analyse various type of information and be able to draw conclusions from it
•Self-motivated team worker, proactive and ability to work on own initiative, prioritize tasks and meet deadlines
•Excel, PowerPoint skills
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.