TechDirect Customer Support Representative with Italian (Ref. No.: R19051)
Job description, responsibilities and duties
People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within Global Deployment & Field services at Dell, we are looking for an Support Representative to join our TechDirect team in Bratislava.
Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential.
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.
Requirements for the employee
University education (Bachelor's degree)
University education (Master's degree)
Language skillsEnglish - Upper intermediate (B2) or
Italian - Upper intermediate (B2)
Number of years of experience
Personality requirements and skills
•Up to two years’ experience working in a customer facing environment
•Fluency in English and Italian
•Excellent communication and customer service
•Able to operate independently to solve problems
•To be able to collaborate effectively with and as part of a virtual team
•Knowledge of billing, invoicing, vendor set up
•Can meet the demands of a fast changing environment
•Remote presentation skills
•Technical Support background