IT User Experience Researcher (Ref. No.: R19051)
Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.
People make Dell so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the IT organisation User Experience Team s at Dell, we are looking for a IT User Experience Researcher to join our team in Bratislava.
Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfill your ambitions and potential.
•Creation of surveys, user research and usability testing, analyzing the data from it and making proposal of changes to make tools user friendly
•Analyzing, reporting and presenting of data
•Cooperation with internal stakeholders to make tools easier for end users
•Designing a sentiment measurement framework for IT services
•Developing and operating an internal customer satisfaction survey engine
•Conducting remote and in person Usability Research on key IT services
•Building out an interactive sentiment dashboard in Tableau
Essential and desirable requirement
•Degree in computer science, engineering, cognitive psychology or similar
•Experience with surveys and research
•Strong analytical and numerical skills
•Comfort with change and working in emerging areas
•An interest in using measurement and data to solve problems
•Strong communication/presentation skills
•Database & web development (CSS3/HTML5)
•Excel & Powerpoint proficiency
•Visual Design Skills
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.