Social Media Listening Center Lead - with 1 Nordic language!

On July 17, Dell launched its second global high-tech Social Media Listening Center that will cater to all EMEA - speaking markets globally and cover a diverse set of social media platforms. Social media listening is about monitoring online customer conversations and spotting topics that need immediate attention to improve the customer experience. To support this growing team we are now looking for a Social Media Listening Center Lead with German and at least 1 Nordic language!

Key responsibilities:

•Analyze customer mention on social media platforms in German and NORDICS and report insights
•Insights to be presented at department level
•Build predictive models based on historical data set
•Build early warning system for Dell products and services based on sentiment and volume analysis
•Research which websites need to be included in analysis based on google analytics
•Coordinate with content team to develop content for top issues
•Lead key projects based on work streams formed ( internal to Dell )