EMEA Fulfillment Specialist for Ready Solutions

People make Dell so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within Marketing at Dell, we are looking for a EMEA Fulfillment Specialist for Ready Solutions to join our team in Bratislava.

Key responsibilities:
Responsible for managing peripheral, platform, and/or software development impact on fulfillment processes. Supports ACES organization through operational and business support. Responsible for daily tactical activities from point of order entry (booking) through delivery. Responsible for serving as primary interface between operational functions developing processes and procedures relating to online/offline order administration, order fulfillment and communication. Evaluates and implements improvements to ACES programs and processes including: anticipating demands, planning and fulfillment risk analysis.
• Applies project management principles to monitor product development peripheral, platform and software roadmaps.
• Manages business impact of product development roadmap changes.
• Provides pre-sales and/or post-sales operational support.
• Manages order fulfillment.
• Researches customer or order problems, and delivers solutions working cross-functionally to resolve.
• Focuses on delivering a positive customer or partner experience.
• Drives process improvements.
• Serves as interface for order status and handles order escalation and SKU management.
• May serve as primary interfaces with other internal functions, based on BU and/or regional requirements.