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Place of work
Fazuľová 7, Bratislava
Contract type
full-time
Start date
ASAP
Ponúkaná mzda (brutto)
Competitive Salary
Social Media Specialist with Dutch or Danish
People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the Global Services at Dell, we are looking for a Social media Specialist to join our team in Bratislava.
The Social Media Resolver is responsible for managing conversations pertaining to Dell support in Social Media & Community (SMaC) and is the primary contact for customers in Social Media that need assistance from Dell.
Key responsibilities:
• utilize SMaC listening tools to listen to and assess different customer posts and conversations and engage in SMaC conversations to provide Dell’s official response and position, as well as to outreach to help customers in need
• exercise analytical skills to identify trends and prepare and post proactive content and to resolve issues voiced by customers in SMaC. This can include personal resolution and/or coordinating resolution with internal Dell resolver groups
• close the loop with customer upon resolution and Issue containment and be responsible for Public Statements on Social Media sites
• close loop with customer & back-end resolver teams and be able to identify issues & escalation on process gaps
• to be a Subject Matter Expert (SME) for social media interactions
The Social Media Resolver is responsible for managing conversations pertaining to Dell support in Social Media & Community (SMaC) and is the primary contact for customers in Social Media that need assistance from Dell.
Key responsibilities:
• utilize SMaC listening tools to listen to and assess different customer posts and conversations and engage in SMaC conversations to provide Dell’s official response and position, as well as to outreach to help customers in need
• exercise analytical skills to identify trends and prepare and post proactive content and to resolve issues voiced by customers in SMaC. This can include personal resolution and/or coordinating resolution with internal Dell resolver groups
• close the loop with customer upon resolution and Issue containment and be responsible for Public Statements on Social Media sites
• close loop with customer & back-end resolver teams and be able to identify issues & escalation on process gaps
• to be a Subject Matter Expert (SME) for social media interactions
Osobnostné predpoklady a zručnosti
• Danish/Dutch or Swedish language - advanced and English - communication level
• Experience with multiple cross-functional partners between Sales, Customer Care and Technical Support departments to achieve resolution in complex customer situations
• Strong communication skills are required with excellence in writing
• Strong customer focus
• Ability to identify a potential problem and to escalate a problem before broad customer’s groups are impacted
• Experience with social media platforms is preferred, but not required. (Twitter, Dell Community Forum, Facebook, etc.)
• Experience with video producing and with Adobe Premier is an advantage
• Experience with multiple cross-functional partners between Sales, Customer Care and Technical Support departments to achieve resolution in complex customer situations
• Strong communication skills are required with excellence in writing
• Strong customer focus
• Ability to identify a potential problem and to escalate a problem before broad customer’s groups are impacted
• Experience with social media platforms is preferred, but not required. (Twitter, Dell Community Forum, Facebook, etc.)
• Experience with video producing and with Adobe Premier is an advantage
Benefity
Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.
ID: 3207027
Dátum zverejnenia: 23.11.2017
2017-11-23
lokalita: Bratislava Pozícia: Multimedia Specialist, Social media specialist Spoločnosť: Dell Technologies
Základná zložka mzdy (brutto) a ďalšie odmeny: Competitive Salary