Place of work
Fazuľová 7, Bratislava
Contract type
full-time
Start date
ASAP
Ponúkaná mzda (brutto)
competitive

Online Customer Quality Analyst

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the Global Content Operations - Dell Commerce Services function at Dell, we are looking for a Content Quality Analyst to join our team in Bratislava.

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Key responsibilities:

Improve the customer experience by ensuring high quality data and accurate content is provided to customers
Conduct Quality check on Dell.com for EMEA/Global region
Conduct content quality audits and assist in driving improvements in error reduction through prevention and quick resolution
Cooperation with global teams to provide clear guidance on issues that need to be resolved
Determine and prioritize the severity of issues

Osobnostné predpoklady a zručnosti

Essential requirements:
2 - 4 years of industry experience; preferably from the eCommerce space as a product expert in a data-oriented environment
High standard of written and verbal English + German/French/Spanish/Portuguese/Russian/Polish/Dutch/Italian
Ability to learn new technologies and thrive in a fast-moving operational environment
Ability to remain focused in a sometimes pressurized working environment
Strong focus on accuracy and meeting tight deadlines
Strong tactical execution skills, attention to detail and accuracy essential
Strong analytical skills, MS Excel – good to intermediate
Willing to work in rotating day shifts

Desirable requirements:
Good understanding of online marketing terms
Knowledge of Dell CMS (Content management system) is an advantage
Intermediate ASP (application service provider), SQL & VBA (Visual Basic for Applications), experience, hardware knowledge

Benefity

Our people are the most critical component of our long-term success and their health and well being are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.
ID: 3186550  Dátum zverejnenia: 16.10.2017  Základná zložka mzdy (brutto) a ďalšie odmeny: competitive