Senior Contact Center Engineer
Job description, responsibilities and duties
People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the Information Technologies at Dell, we are looking for a Telecommunications Specialist to join our team in Bratislava.
Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.
Working often individually as part of a global team, provide strategic planning, innovative solutions and technical knowledge in order to design, implement and support Dell's contact center solution hosted on BT Cloud Contact based on Enghouse CosmoCom software. Take the lead on projects from initiation to completion. Perform detailed requirements gathering, analysis and develop solutions to meet business requirements. Prepare and maintain all documentation, ensuring all is kept up to date from operating procedures, detailed design documents, call flows etc.
Stay abreast of current technologies and consistently make recommendations based on knowledge and research
Interface with global providers to develop, implement and troubleshoot unified communications solutions
Plan and implement complex global unified communications infrastructures
Collaborate with other engineering and architecture groups, readily share information with others, actively seek customer input, and take responsibility for customer situations if necessary
Identify process inefficiencies and develop new policies and procedures if necessary
Work on unusually complex problems and provide innovative solutions
Take part in local/regional/global 24/7 on-call rotation as required
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.
Requirements for the employee
University education (Bachelor's degree)
University education (Master's degree)
English - Upper intermediate (B2)
Number of years of experience
Personality requirements and skills
Technical Bachelor's degree with 4+ years relevant experience
Contact Center engineering experience preferably with BT Cloud Contact and Enghouse CosmoCom
XML programming skills
Problem solving skills
Strong technical aptitude