Customer Support and Customer On-boarding Specialist

Datamolino s. r. o.

Place of work
Košická 49, Bratislava
Contract type
full-time, part-time
Start date
to be agreed
Basic wage component (gross) and other rewards
1200 EUR gross monthly salary for full time position

Information about the position

Job description, responsibilities and duties

This is an entry-level position at Datamolino working with our Support Team. Datamolino is a quickly growing technology service provider. The primary responsibility for this position is to work hand in hand with our clients resolving their issues and developing business relationships. Strong collaboration and English communication skills are a must.

In this role, you’ll get to:
- Talk to clients and ensure happy relationships
- Participate in training demos and webinars
- Provide support to clients via online chat and phone call
- Communicate thoughtful, customised solutions that help our clients/prospects move forward and grow
- Diagnose software issues and engage with our product and engineering teams using established processes
- Collaborate with your team to make decisions and overcome obstacles
- Communicate the value of Datamolino to business prospects

Employee perks, benefits

In Datamolino, you can enjoy a great working atmosphere, central location, benefit from working home when needed and the chance to learn a lot of new skills (we're in the IT business). You work in the English language (dominant) so you stay on top of your language game. All the other benefits of working in a small friendly team rather than a large (even if friendly) corporation.

Information about the selection process

Please, fill out this form to help us get to know you a bit better: https://datamolino.typeform.com/to/QBuSFr
We will select suitable candidates based on their responses to the above questionnaire and their CVs. We will invite suitable candidates for a personal interview and select the person that best fits into our team.

Expected date of completion of the selection process

29 March 2019 (there are still 8 more days)

Requirements for the employee

Candidates with education suit the position

University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1) or German - Advanced (C1)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

We are looking for people who:
- Find creative problem-solving fulfilling and challenging
- Are self-motivated & eager to learn
- Thrive in a collaborative environment
- Adapt quickly to changing priorities and customer needs
- Have a clear, professional and informative communication style
- Have a strong sense of empathy
- Are willing to find ways to help clients & colleagues

Advertiser

Brief description of the company

Datamolino is a web application that helps bookkeepers and accountants to increase their efficiency. It is a connected app for Xero - the leading cloud accounting software. We specialise in data capture and accounts payable automation. Check out what our clients are saying at http://bit.ly/rate-dtmln

Find out more at www.datamolino.com

Number of employees

20-24 employees

Company address

Datamolino s.r.o.
Zochova 6-8
811 03 Bratislava

Contact

ID: 3584387   Dátum zverejnenia: 11.3.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   1200 EUR gross monthly salary for full time position