Junior IT Front Office Specialist- 0,5 FTE

The mission of this role will be to help business in changes and in growth and satisfy business needs through sufficient IT support.


Helpdesk
• Participate in solving and solve IT incidents reported in his/her CBUs (Danone s.r.o., Nutricia s.r.o.) and perform changes according to IT standards. Solve users' requests based on a system with Service requests registered and his/her own observations, propose corrective actions.
• Deploy software to PCs using existing tools.
• Prepare IT tools of work for users, including PCs, mobile phones, printers.
• Reflect changes in hardware and its assignment to employees within Service Desk system

Communication
• Proper communication with users of the IT systems, choose optimal channel, develop, control continuous operation and made the necessary communication (Danone s.r.o., Nutricia s.r.o.).
• Communicate effectively with different supporting teams in DANIS, both international and local, Build relations in order to ensure effective cooperation.
• Report on problems actively to the supervisor.
• Work actively internally with users to understand their needs.


Experience & Technical Knowledge:
• College degree in engineering, computer science, information systems management or other relevant field with 1 - 2 years of relevant experience
• Some experience in user support or helpdesk is an advantage
• Knowledge about Windows 7, MS office 2010 and emailing system (exchange, lotus notes, …)
• Familiarity with networking basics (TCP/IP. LAN, WAN) and Windows server operating system is a plus
• Fluently in English

Skills & Competencies:
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
• Customer-oriented and ability to multitask in a fast paced environment
• Ability to work both independently and as part of a virtual team


Apply directly online. For more information about the position or the procedure please contact Joel Bacas (Talent Manager EE) on [email protected] or +36 70 399 3620.

http://danone.jobs.cz/pd/1111929109?rps=183&source=10&exportID=0