IT Specialist, IT Service Desk EMEA

As our IT Specialist, you’ll help keep daily operations running smoothly for colleagues across the EMEA region by ensuring that technical issues are resolved quickly and accurately.

Your impact? Employees will experience fewer interruptions, faster resolutions, and a more reliable digital workplace because of your work. You’ll help maintain the stability of essential IT services by managing incidents, supporting users, and documenting solutions that prevent future disruptions.
You’ll collaborate with global Service Desk teams, work with modern ITSM tools, and take responsibility for first-line support processes that strengthen our overall service quality.

What You’ll Be Doing:

• Provide first-line technical support via phone, email, and live chat, ensuring timely handling of IT incidents and service requests.
• Use the ServiceNow ITSM platform to manage tickets, document resolutions, and contribute to process improvements.
• Troubleshoot issues across software, hardware, and network services to restore functionality for end-users.
• Escalate unresolved or complex cases to higher-level teams while keeping users informed.
• Create and update knowledge base articles to improve consistency and speed of future support.

At Danfoss we truly value every employee and know that the success of our company is built on people. We want you to feel safe, have opportunities to grow, and be rewarded fairly for your work. That’s why we offer a rich package of benefits that combines financial rewards, security, comfort, and enjoyable moments beyond work:

• Regular annual salary increase,
• Annual bonus depending on the company’s financial results,
• Life insurance with 18-month coverage,
• Contribution to the 3rd pension pillar (DDS) of 3% of the assessment base,
• 2 extra vacation days and additional leave for important life events such as weddings or the birth of a child,
• 7.5-hour working time,
• Possibility of occasional work from home / teleworking,
• Lunch in the company canteen for only €1.45,
• Free company bus transport to the workplace in Považská Bystrica from Nová Dubnica, Dubnica nad Váhom, Prejta, Klobušice, Ilava, Bytča, Mikšová, Podvažie, Šebešťanová, Považské Podhradie, and within Považská Bystrica,
• Language courses, training, paid study leave for further education,
• Social assistance during long-term sick leave,
• Discount vouchers for massages for your comfort and relaxation, company events and trips, rental of swimming pool, ice rink, and tennis court,
• Severance pay and retirement allowance beyond the requirements of the Labor Code,
• Laptop and necessary IT equipment.