IT Specialist Service Desk EMEA

Danfoss Power Solutions a.s.

Place of work
Remote work
Contract type
full-time
Wage (gross)
From 1 250 EUR/monthFrom 1250 € gross - final salary offer can be higher, depending on relevant experience & potential multiple language skills

Information about the position

Job description, responsibilities and duties

Do you thrive in a fast-paced IT environment where you can utilize your technical expertise and language skills to make a real difference?  Are you passionate about delivering exceptional customer service?  If so, Danfoss has an exciting opportunity for you in our Slovakian office!

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We are seeking a highly motivated and customer-orientedIT Specialistto join our dynamic Service Desk team. In this role, you will play a crucial part in ensuring smooth IT operations by providing first-line technical support to our English and Slovakian speaking customers.


Responsibilities for this position include, but are not limited to, the following. 

  • Provide efficient and effective technical support via phone, email, and live chat to resolve IT incidents and fulfill service requests.
  • Utilize ServiceNow ITSM platform for ticket management, incident resolution, and knowledge documentation.
  • Troubleshoot and resolve technical issues related to various software, hardware, and network services.
  • Escalate complex incidents to higher-level support teams while maintaining timely communication with end-users.
  • Contribute to the creation and maintenance of knowledge base articles and support documentation.
  • Stay up-to-date with the latest IT trends and technologies.

Employee perks, benefits

We offer an exciting and challenging job in an informal work environment where you will have a high level of influence on your workday. You will be given opportunities to develop both professionally and personally, and depending on your experience level, we tailor your tasks and offer you the opportunity for further development and a wider scope of responsibility.
Wide and competitive benefit program, yearly bonus, additional insurance, culture and sport events, career planning, training and development.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

IT

Driving licence

B

Experience in the position/sector

IT Service Desk

Number of years of experience

2

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

The ideal candidate possesses these skills. 

  • Proven experience in a technical support or service desk role.
  • Strong understanding of ITIL framework and best practices.
  • Proficiency in using ServiceNow ITSM platform.
  • Excellent communication and interpersonal skills.
  • Fluent in English and Slovakian (native level).
  • Strong problem-solving and analytical abilities.

Advertiser

Brief description of the company

Danfoss Power Solutions a.s. v Považskej Bystrici je popredným svetovým výrobcom hydraulických komponentov a systémov pre mobilné pracovné stroje a industriálnu hydrauliku.
Výrobný sortiment: axiálne piestové hydrogenerátory a hydromotory, súčiastky pre hydraulické prevodníky, proporcionálne ventily a súčiastky pre proporcionálne ventily a hydraulické hadicové komplety.
Prevádzka v Dubnici nad Váhom: montáž a expedícia hydraulických hadíc a hadicových konektorov.
Prevádzka v Zlatých Moravciach: výroba mechanických termostatov do chladiacich zariadení. Termostaty sú určené pre chladničky, mrazničky a malé komerčné chladiace zariadenia.

Number of employees

500-999 employees
ID: 4945361  Dátum zverejnenia: 21.10.2024  Základná zložka mzdy (brutto): 1 250 EUR/month
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