Knowledge IT Analyst

Danfoss Power Solutions a.s.

Place of work
Remote work
Contract type
full-time
Start date
ASAP
Wage (gross)
From 1 800 EUR/monthThe final salary offer might be higher, depending on relevant experience.

Information about the position

Job description, responsibilities and duties

​Danfoss Global IT Service Desk department is looking for an Knowledge IT Analyst. In this role, you will be responsible for quality of knowledge articles, communicating with involved stakeholders, and cooperating with the team in order to make our Service Hub platform user friendly and updated. In this position, you will report to Product Owner, UX and Knowledge Management, and you will be able to work either fully remotely (within Slovakia) or from our office in Povazska Bystrica. 

​Responsibilities for this position include, but are not limited to, the following: 

  • To govern knowledge in the end-user knowledge base and IT for IT knowledge base
  • To identify and analyze areas of knowledge that need improvement, identify gaps, and recommend strategies to increase knowledge
  • To evaluate user experience across the ServiceNow platform, identify bugs, usability, and accessibility issues, develop solutions to improve user experience and based on collected feedback work on enhancing the usability of the platform in collaboration with STOMP team
  • To deliver important information to everyone who is affected
  • To ensure E2E Communication for Change Management releases, develop effective communication strategies, design customer-centric messaging and work in ServiceNow on creating information banners and campaigns

Employee perks, benefits

We are excited to offer you the following benefits with your employment:

  • Bonus system
  • Paid vacation
  • Flexible working hours
  • Possibility to work remotely
  • Pension plan
  • Personal insurance
  • Communication package
  • Opportunity to join Employee Resource Groups
  • State of the art virtual work environment
  • Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Information about the selection process

Are you interested? Please apply via application link:

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Technical, IT or Quality

Language skills

English - Upper intermediate (B2)

Driving licence

B

Experience in the position/sector

Similar position

Number of years of experience

2

Personality requirements and skills

The ideal candidate possesses these skills. 

  • Technical education
  • Experience within IT Site Support/Service Desk is a huge advantage, but other experience in similar role is also welcome
  • Ability to communicate in English on daily basis
  • Ability to communicate and align with several stakeholders, very good communication skills
  • Structural thinking, sense for order and ability to understand end user experience
  • Team player, reliable, responsible and self-driven person

Advertiser

Brief description of the company

Danfoss Power Solutions a.s. v Považskej Bystrici je popredným svetovým výrobcom hydraulických komponentov a systémov pre mobilné pracovné stroje a industriálnu hydrauliku.
Výrobný sortiment: axiálne piestové hydrogenerátory a hydromotory, súčiastky pre hydraulické prevodníky, proporcionálne ventily a súčiastky pre proporcionálne ventily a hydraulické hadicové komplety.
Prevádzka v Dubnici nad Váhom: montáž a expedícia hydraulických hadíc a hadicových konektorov.
Prevádzka v Zlatých Moravciach: výroba mechanických termostatov do chladiacich zariadení. Termostaty sú určené pre chladničky, mrazničky a malé komerčné chladiace zariadenia.

Number of employees

500-999 employees
ID: 4901686  Dátum zverejnenia: 26.9.2024  Základná zložka mzdy (brutto): 1 800 EUR/month