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Customer Service Representative
Danfoss Power Solutions a.s.
Dubnica nad Váhom, Dubnica nad Váhom, Slovakia (Job with occasional home office)
full-time
ASAP
From 1 500 EUR/monthFrom 1500 EUR/month - based on the relevant skills and experience
Information about the position
Job description, responsibilities and duties
Are you looking for a new career challenge? Join in Danfoss!
We are looking for a new Customer Service Representative to establish and maintain profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer.
You will be responsible, as part of the Customer Service team, to ensure that all customers’ requirements and needs are completely met while upholding the company vision and mission. At work you will use English (if you prefer combination with French or Italian - it is also possible) on a daily basis and our office will be based in Dubnica nad Vahom.
Responsibilities for this position include but are not limited to the following.
- Managing customer orders, enquiries and supporting activities.
- Collaborating with sales, logistics, fulfillment, and warehouse teams to ensure that we are delivering on our customer’s expectations.
- Interacting with your fellow Customer Service team members, as needed, to ensure team goals are achieved.
- Handling phone calls from customers with various questions and inquiries about Danfoss’s products and services. E.g., following up on an existing order, product specific questions, and/or tracking a shipment, etc.
- Applying Danfoss standard operations procedures in daily work yet remaining flexible to ensure customer remains as the focus.
Employee perks, benefits
Information about the selection process
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Educational Specialization
Language skills
Other knowledge
Driving licence
Experience in the position/sector
Number of years of experience
Personality requirements and skills
- Educational background in Administration, Economy, or equivalent field of studies.
- Previous experience in similar role, preferably in manufacturing company
- SAP knowledge is a great advantage
- Good knowledge of Microsoft Office (Excel, Power Point, Outlook, etc.).
- High attention to detail, pro-activity and ability to multitask with strong interpersonal, organizational and problem-solving skills and a proven commitment to customer service excellence.
- Very good attitude towards changes in procedures, systems, etc. embracing them and promote them within the organization.
- Strong knowledge of English language (written and spoken)
- Knowledge of French or Italian language on communicative level is a huge advantage
Advertiser
Brief description of the company
Výrobný sortiment: axiálne piestové hydrogenerátory a hydromotory, súčiastky pre hydraulické prevodníky, proporcionálne ventily a súčiastky pre proporcionálne ventily a hydraulické hadicové komplety.
Prevádzka v Dubnici nad Váhom: montáž a expedícia hydraulických hadíc a hadicových konektorov.
Prevádzka v Zlatých Moravciach: výroba mechanických termostatov do chladiacich zariadení. Termostaty sú určené pre chladničky, mrazničky a malé komerčné chladiace zariadenia.