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Customer Service Representative

Danfoss Power Solutions a.s.

Place of work
Zlaté Moravce
Contract type
full-time
Wage (gross)
1 100 EUR/monthFrom 1100 EUR gross - based on relevant experience

Information about the position

Job description, responsibilities and duties

Would you like to relocate to Prague or rather work from Slovakia in Zlate Moravce?
As the Customer Service Representative, you will interact by phone and email. You will be handling tickets in our CRM system and work in SAP. The main duties are communicating with customers and forwarders, supporting Customer Service Team with simple order related tasks. You can be slightly experienced candidate with a background from Customer Service or a junior candidate willing to learn and boost the carrier in a global corporate company.

Responsibilities:
• Providing professional support to our customers from the Czech Republic and Slovakia
• Communicating with Forwarders and Colleagues in Czech and English language
• Ensuring a suitable solution of customer´s requirements
• Working in various systems
• In Salesforce ticketing system you will handle and distribute customer´s requirements. (Supporting Hungarian ticketing system as substitution during holidays – in case you speak Hungarian)
• You will use SAP system for checking availability, deliveries, prices, etc.
• You will support Customer Service colleagues with common tasks both in SAP and Salesforce – creating materials, customers’ accounts, uploading prices etc.
• Cooperating with other departments in our company

Requirements for the employee

Candidates with education suit the position

Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

Slovak - Proficiency (C2) and English - Upper intermediate (B2)

Personality requirements and skills

• Fluent in Czech or Slovak and Advanced English (Intermediate if you are willing to improve)
• Confident communication abilities
• Computer skills (MS Office)
• Ability to adapt and learn new systems
• You are fast in understanding customer´s needs, respond in timely manner, communicate effectively, flexible, with good interpersonal skills

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Brief description of the company

Danfoss Power Solutions is a worldwide leader in the design, manufacture and sale of engineered hydraulic, electric and electronic systems and components, for use primarily in applications of mobile equipment.

Number of employees

500-999 employees

Contact

Contact person: Katarzyna Kania
E-mail: send CV
ID: 4171004  Dátum zverejnenia: 8.11.2021  Základná zložka mzdy (brutto): 1 100 EUR/month