Customer Care & Logistics Department Lead Workwear division

As the Customer Care and Logistics Department Lead at CWS Workwear, you will oversee a unified department that seamlessly manages customer interactions and logistics operations. Your role encompasses the following key areas:

Customer Care and Logistics Integration:

1. Customer Interaction and Relationship Management:
• Engage with customers to understand their needs, address inquiries, and resolve complaints.
• Provide courteous and accurate information about our products and services.
• Manage contractual price increases and coordinate delivery of new and replacement garments.
• Play a pivotal role in implementing services for new customers.
2. Logistics Coordination:
• Facilitate the entire garment lifecycle:
• Pickup: Arrange for the efficient pickup of workwear from customers.
• Transfer to Laundry: Ensure timely transfer of garments to the laundry facility.
• Return from Laundry: Coordinate the return of cleaned and repaired workwear from the laundry.
• Delivery to Customers: Arrange for the delivery of garments back to customers.
• Collaborate closely with the laundry manager to address any issues related to garment cleaning and repair.
3. Team Leadership and Process Enhancement:
• Supervise both customer care and logistics staff.
• Assign tasks, monitor performance, and foster collaboration.
• Identify areas for process improvement and implement strategies to enhance efficiency.
4. Compliance and Quality Assurance:
• Ensure compliance with safety regulations, industry standards, and internal protocols.
• Maintain accurate logs of customer interactions and logistics activities.
• Produce reports for trend analysis and continuous improvement.

We offer:

Interesting and dynamic work in a stable and successful international company.

Complete training in industry-specific issues.

Open company culture.

Company car also for private use, laptop, mobile phone

Multisport card