IT Service Desk Agent

Place of work

Budapest, Hungary

Salary offered (gross)

Upon agreement

Start date


Contract type


Job description, responsibilities and duties

We are looking for suitable candidates for the role of Service Desk Agent in our company w

Key tasks & Responsibilities:
- First point of contact for the users who call IT Service Desk
- User support and customer service
- Resolution of users´ requests in timely fashion
- Escalation of unresolved issues/requests to the IT team
- Troubleshooting basic end user issues and provide basic desktop support

Other benefits

* Position in international environment
* Opportunities for professional and career growth
* Social program and benefits system
* Pleasant company culture

Required education

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Language skills:
- Slovak, Hungarian and English language - fluent

Skills and personality requirements:
- 2 years of experience with service desk tool (create reports, manage tickets)
- Basic level knowledge in area supporting end user computer
- Basic knowledge of IT services
- ITIL- advantage
- Customer focus

Brief description of the company

For more information please see website:

Main focus of the company's activities

Construction industry

Company address

CRH (Slovensko) a. s.
906 38 Rohožník
ID: 2757189   Dátum zverejnenia: 8.10.2016  
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