Lenovo Service Account Manager - English Speaker

Are you a problem-solver with a passion for Customer Service? As a Service Account Manager (SAM) for Lenovo, you’ll be the go-to person for managing customer issues and escalations. You’ll work closely with Lenovo’s business partners and customers to resolve claims efficiently, always with a smile and a positive attitude. Your role is all about understanding and meeting customer needs with urgency and professionalism, contributing to their happiness and our success.

Join us and be a part of a dynamic Team Lenovo where your contributions truly matter. If you’re ready to take on this exciting role, we’d love to hear from you!

We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We´re Curious: Proactive approach to problem-solving and a “can do” attitude.
We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

Your daily tasks:

• Handle customer orders and escalations quickly, collaborating with Sales, Services, and Account Management teams.
• Keep the lines of communication open with Lenovo’s business partners and customers.
• Develop strong connections with customers, colleagues, and business partners.
• Deliver outstanding customer support via email and phone, keeping customers updated and satisfied.
• Keep up with the latest in client activities, campaigns, and product info by attending training and briefings.
• Live and breathe Lenovo’s and CPM’s values every day.
• Tackle any other reasonable tasks that come your way from your line manager.

Requirements:

• Language: A fluent level of English is a must (both spoken and written).
• Experience: Previous experience in Account Management, B2B customer service/sales, or a similar field.
• Service-Oriented: A passion for first-class customer service and high standards.
• Organized: Great at managing your time and prioritizing tasks to meet deadlines.
• Adaptable: Comfortable with a variety of tasks and responsibilities.
• Team Player: Strong ethics and a collaborative mindset to hit team targets.
• Professional: Able to handle challenges calmly and professionally.
• Open to Feedback: Always looking to improve and grow.
• Detail-Oriented: Strong administrative skills with an eye for detail.

• Starting date: June 2024.
• Contract Type: Permanent.
• Working schedule: Full Time (40 hours per week), 5 days per week.
• Working hours: Monday - Friday from 8 am - 5 pm / 9 am - 6 pm.
• Highly competitive base salary of €21,000 per annum in addition to:

5,85€/day meal voucher (117€/month).

• A commuting allowance of €50 per month (€600 per annum).
• Paid 5 extra days (contingency days) per annum in case of emergencies and short-term absences.
• Hybrid working model in an outstanding work location and facilities in our brand-new offices in Bratislava.
• Fully paid training that optimally prepares you for your job - 4 weeks duration (office-based).

Additional Benefits:

• Multisport Card
• Employee Assistance Program - Free, confidential, and impartial guidance and support.
• Referral Program: Refer a Friend and get a Referral bonus.
• Access to specialised LinkedIn training courses.
• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

CPM International are an award-winning contact centre with a global footprint.

We deliver inspired customer experience solutions to our clients, offering a global network of agency expertise.

We are a diverse, global company that offers our employees superb opportunities to move across the business and around the globe. We have offices across the world including Spain, Ireland, and Malaysia.

CPM International are industry leaders with a proven track record and a wealth of experience.

We collaborate with some of the world's most dynamic brands helping to deliver first-class customer-focused solutions. Our clients include – Dyson, New Balance, Harley Davidson, Lee Wrangler and Colgate. We have 27,500 employees worldwide.

Our mission is to remain at the leading edge of innovation in this ever-changing industry. We’re always ready to diversify into new markets and capitalise on developing technologies.

Contact person: Katarina Cibikova
E-mail: send CV