Dyson Customer Advisor (English Speaking)

Our Client
Dyson is a globally recognised, premium household name. They’re market leaders in design and technology and regularly launch outstanding products onto the market, such as the Dyson hair wrap, fans, and vacuum cleaners.

We’re looking for Online Customer Advisors who are fluent in English, excited by innovation and thrive on challenges to join our vibrant Dyson customer care team and to interact with owners of some of the most innovative and stylish Dyson products in the world.

We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We´re Curious: Proactive approach to problem-solving and a “can do” attitude.
We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

What you’ll be doing?

• Handle inbound customer contacts on the Chatbot platform, from various EU markets, as required, depending on daily/weekly/monthly demand.
• Use translation tools or other available systems to provide customer service in the language of the market being supported.
• Strive for’ first contact resolution’ to resolve customer queries efficiently and satisfactorily.
• As you work, you will be using leading-edge diagnostic tools and Excel to help guide clients in solving issues with their machines.
• In more extenuating circumstances you may agree and arrange a technician visit or to send additional/spare parts directly to the clients.
• You’ll be a Dyson Ambassador by educating customers on Dyson Technology, demonstrating a full understanding of Dyson’s products and brand values.

What skills & experience you’ll bring to us?

• Able to communicate clearly and effectively in written and spoken English.
• Be eligible to work in Slovakia, and resident in the Slovakian territory.
• Adaptable to provide the best customer experience across various EU markets.
• Have good computer skills and experience with MS Office.
• Solution-oriented to provide the correct and best outcome for the customer.
• Well-organised and able to prioritise the workload with the ability to work under pressure.

What do we offer?

• Starting date: 23rd October.
• Contract Type: Fixed-Term.
• Working hours: Full Time (40 hours per week) - rotating schedule Monday - Sunday between 8 am and 10 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
• Highly competitive base salary of €14,400 per annum in addition to:
• 5,50€/day meal voucher (110€/month).
• A commuting allowance of €50 per month (€600 per annum).
• Paid 5 extra days (contingency days) per annum in case of emergencies and short-term absences.
• Hybrid working model in an outstanding work location and facilities in our brand-new offices in Bratislava.
• Fully paid training that optimally prepares you for your job - 3 weeks duration (office based).
• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#wecare#wearecurious#weachievetogether

CPM International are an award-winning contact centre with a global footprint.

We deliver inspired customer experience solutions to our clients, offering a global network of agency expertise.

We are a diverse, global company that offers our employees superb opportunities to move across the business and around the globe. We have offices across the world including Spain, Ireland, and Malaysia.

CPM International are industry leaders with a proven track record and a wealth of experience.

We collaborate with some of the world's most dynamic brands helping to deliver first-class customer-focused solutions. Our clients include – Dyson, New Balance, Harley Davidson, Lee Wrangler and Colgate. We have 27,500 employees worldwide.

Our mission is to remain at the leading edge of innovation in this ever-changing industry. We’re always ready to diversify into new markets and capitalise on developing technologies.

Contact person: Matthew Shipman
E-mail: send CV