Customer Care Executive - French Market
Place of work
Polus Tower II, Vajnorská, Nové Mesto, Slovakia, Bratislava (Job with occasional home office)
Wage (gross)
1 583,5 EUR/month+ Meal Vouchers & Transport Allowance + Monthly incentives
Contract type
full-time
What you'll be doing?
Are you a tech-savvy problem-solver looking for an exciting opportunity to kickstart your career in technical support? Do you thrive in fast-paced environments and enjoy helping people navigate complex technology issues? If so, an amazing opportunity has arisen to join our client LENOVO
What you will Achieve:
The Customer Care Executive is responsible for end-to-end process of customer-related issues. In this role, you will communicate with external customers, as well as internally, to negotiate and resolve claims in a timely manner to ensure ongoing customer satisfaction. You need to demonstrate an understanding of clients’ needs when it comes to cases that were escalated & thus, you will need to address these with the utmost urgency and professionalism.
This vital role will involve direct contact with the customer, as well as the cross-functional business partners. The main objective is customer delight & achievement of targets set within the KPI program.
What you will Achieve:
The Customer Care Executive is responsible for end-to-end process of customer-related issues. In this role, you will communicate with external customers, as well as internally, to negotiate and resolve claims in a timely manner to ensure ongoing customer satisfaction. You need to demonstrate an understanding of clients’ needs when it comes to cases that were escalated & thus, you will need to address these with the utmost urgency and professionalism.
This vital role will involve direct contact with the customer, as well as the cross-functional business partners. The main objective is customer delight & achievement of targets set within the KPI program.
What skills & experience you'll bring to us?
- A fluent level of French and English is a must.
- Excellent communication and customer-facing skills. Ability to interact with customers both by phone & e-mail. Good team player with an ability to work with teams both regionally, as well as globally to meet customer requirements.
- Ability to handle pressure when it comes to sensitive/escalated cases (social media, Executive Escalations, Legal cases).
- Able to manage complex situations involving multiple internal, as well as external teams to meet customer expectations.
- Capable to identify process gaps to minimize customer impact & improve internal processes.
- The expectation is on addressing those with respective owners in a constructive manner.
What do we offer?
- Starting date: May 2024
- Contract Type: Permanent.
- Working hours: Full Time (40 hours per week) - Monday - Friday from 9 am to 6 pm.
- Highly competitive base salary of €19,000 per annum in addition to:
- 5,85€/day meal voucher (117€/month).
- A commuting allowance of €50 per month (€600 per annum).
- Monthly incentives and MultiSport Card.
- Paid 5 extra days (contingency days) per annum in case of emergencies and short-term absences.
- Hybrid working model in an outstanding work location and facilities in our brand-new offices in Bratislava.
- Fully paid training that optimally prepares you for your job - 2 weeks from our office in Bratislava + 2 weeks Hypercare.
- Best-in-class people engagement activities and programs.
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
Who we are
CPM International are an award-winning contact centre with a global footprint.
We deliver inspired customer experience solutions to our clients, offering a global network of agency expertise.
We are a diverse, global company that offers our employees superb opportunities to move across the business and around the globe. We have offices across the world including Spain, Ireland, and Malaysia.
CPM International are industry leaders with a proven track record and a wealth of experience.
We collaborate with some of the world's most dynamic brands helping to deliver first-class customer-focused solutions. Our clients include – Dyson, New Balance, Harley Davidson, Lee Wrangler and Colgate. We have 27,500 employees worldwide.
Our mission is to remain at the leading edge of innovation in this ever-changing industry. We’re always ready to diversify into new markets and capitalise on developing technologies.
We deliver inspired customer experience solutions to our clients, offering a global network of agency expertise.
We are a diverse, global company that offers our employees superb opportunities to move across the business and around the globe. We have offices across the world including Spain, Ireland, and Malaysia.
CPM International are industry leaders with a proven track record and a wealth of experience.
We collaborate with some of the world's most dynamic brands helping to deliver first-class customer-focused solutions. Our clients include – Dyson, New Balance, Harley Davidson, Lee Wrangler and Colgate. We have 27,500 employees worldwide.
Our mission is to remain at the leading edge of innovation in this ever-changing industry. We’re always ready to diversify into new markets and capitalise on developing technologies.
Contact
ID: 4559334
Dátum zverejnenia: 7.4.2024
2024-04-07
lokalita: Bratislava Pozícia: Administrative Worker, Official, Call Operator, Customer Support Specialist, Helpdesk Operator, IT/Technical Support Specialist Spoločnosť: CPM International Telebusiness SLU
Základná zložka mzdy (brutto): 1 583,5 EUR/month