Customer Service Representative - German and English - Part time

Our client is fully committed to improving the quality of life of our global community by developing household and healthcare products that are trusted and relied upon by consumers all over the world. Beyond their portfolio of well-known brands, they are also continuously recognized for their top results in sustainability, social responsibility, diversity and innovation. We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver a first-class service to our consumers.

What will you be doing?

• Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way
• Delivering exceptional, client-centred resolutions in a timely manner
• Offering an omnichannel service to our consumers via telephone, email, chat and social media
• Developing a sound understanding of the products and services offered by our client
• Embracing our company values and acting as a brand ambassador

• Start date: May 2024
• Contract: Permanent (3 months probation period)
• Part-time: 20 hours/week
• Working days/Hours: 5 days from Monday to Friday, 10 am - 2 pm
• Salary: 729 € per month

5,85€/day meal voucher (117€/month).

• A commuting allowance of €50 per month (€600 per annum).
• Hybrid model
• Please note, if you are living further away and can't commute daily, we may be able to offer a remote working option.
• Fully paid training that optimally prepares you for your job - 3 weeks duration (office-based).

Additional Benefits:

• Multisport Card
• Employee Assistance Program - Free, confidential, and impartial guidance and support.
• Referral Program: Refer a Friend and get a Referral bonus.
• Access to specialised LinkedIn training courses.
• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

CPM International are an award-winning contact centre with a global footprint.

We deliver inspired customer experience solutions to our clients, offering a global network of agency expertise.

We are a diverse, global company that offers our employees superb opportunities to move across the business and around the globe. We have offices across the world including Spain, Ireland, and Malaysia.

CPM International are industry leaders with a proven track record and a wealth of experience.

We collaborate with some of the world's most dynamic brands helping to deliver first-class customer-focused solutions. Our clients include – Dyson, New Balance, Harley Davidson, Lee Wrangler and Colgate. We have 27,500 employees worldwide.

Our mission is to remain at the leading edge of innovation in this ever-changing industry. We’re always ready to diversify into new markets and capitalise on developing technologies.

Contact person: Katarina Cibikova
E-mail: send CV