Parles-tu Français? Rejoignez-nous! Customer Service Agent - French Market - Dyson

► Who we are

At CPM, we create and deliver insight sales, marketing and customer experience strategies, wherever and whenever our clients, customers and shoppers can be influenced.
Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high end customer experience solutions across 71 markets in over 26 different languages

► Job

Dyson is the world market leader in design and technology and regularly launches outstanding innovations onto the market. If you are ready to lead your next career step and you thrive on challenges and are excited by change then apply to join our vibrant and motivated customer service and sales team to interact with owners of some of the most innovate and stylish Dyson products in the world

► Your responsibilities:

• Respond to customer queries via phone or e-mail
• Ensure you are giving a great customer experience even to unhappy customers
• Learn everything you can about the Dyson products
• Collect and analyse data
• Monitor customer issues
• Attend necessary training courses (internal and external) to maintain a high level of competency in your role

► What we look for

• French minimum C1 level, with a B2 English level
• Communicative, dedicated and hardworking person
• Customer oriented person with outgoing attitude and able to ask the right questions
• Be well organised and able to prioritise your workload with the ability to work under pressure
• Decisive with ability to find the best solutions
• Flexible and able to adapt to change easily as this is a fast-paced environment
• Experience in the customer service industry and ideally in a Contact Centre environment is a plus
• Good computer skills and experience with MS Office

► What you can expect from us

• *We have brand new exclusive offices in Bratislava, but optionally you can work remotely within the Slovak territory**

We recognise the world and work has moved on, so we offer the option of flexible working opportunities within our working model allowing office flex, supporting a new and flexible way of working across Slovakia (as long as you are eligible to work in Slovakia and you live in Slovakia)

If you demonstrate the skills and behaviours, we are looking for and join our team we will offer you a range of great benefits which set us apart from our competitors which include:

• Start date: October 19th or 26th 2022
• ***SIGN IN BONUS**** 600 € (Valid for applications received between August 8th and August 31st only. The amount will be paid to the hired candidates in 2 instalments after completing the probation period)
• Permanent Contract (Indefinite)
• Highly competitive base salary of €15,500 per annum
• Meal voucher €5 per working day
• Commuting allowance of €50 per month (€600 per annum for 100% in the office) or working from home allowances €50 per month (€600 per annum for 100% working from home)
• Paid 5 extra days (contingency days) per annum in case of emergencies and short-term absence
• "Refer a friend" benefit – the opportunity to receive a financial bonus when referring a friend for an open vacancy
• Outstanding work location and facilities
• Best in class people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high growth environment
• The chance to apply for flexible working opportunities, either 100% in the office, 100% working from home or a hybrid solution after successful completion of your probationary period.

If you want to know more, then we are ready to meet you…….

CPM International are an award-winning contact centre with a global footprint.

We deliver inspired customer experience solutions to our clients, offering a global network of agency expertise.

We are a diverse, global company that offers our employees superb opportunities to move across the business and around the globe. We have offices across the world including Spain, Ireland, and Malaysia.

CPM International are industry leaders with a proven track record and a wealth of experience.

We collaborate with some of the world's most dynamic brands helping to deliver first-class customer-focused solutions. Our clients include – Dyson, New Balance, Harley Davidson, Lee Wrangler and Colgate. We have 27,500 employees worldwide.

Our mission is to remain at the leading edge of innovation in this ever-changing industry. We’re always ready to diversify into new markets and capitalise on developing technologies.

Contact person: Matthew Shipman
E-mail: send CV