Customer Service Agent with French

► Who we are

At CPM, we create and deliver insight sales, marketing and customer experience strategies, wherever and whenever our clients, customers and shoppers can be influenced.
Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high end customer experience solutions across 71 markets in over 26 different languages

► Job

Aktiia was founded out of a passion to create the best solution for the diagnosis and management of high blood pressure.
To support their accelerating revenue growth and ambitious product roadmap, we are seeking a Customer Support Agent to join our team. If you are a top performer who is looking for an exciting, fun environment and are motivated by mission, join us and help change the way hypertension is measured and managed for almost a billion people worldwide.

► Your responsibilities will include these tasks:

• Respond to customer queries via e-mail, ticket, or on social media (at the moment no phone calls, but may be in the future)
• Identify customers requests and find a solution in a timely manner
• Collect and analyse data
• Monitor customer complaints on social media and answer to provide guidance
• Follow up with customers to ensure their requests have been solved
• Working 20 hours per week

CPM International are an award-winning contact centre with a global footprint.

We deliver inspired customer experience solutions to our clients, offering a global network of agency expertise.

We are a diverse, global company that offers our employees superb opportunities to move across the business and around the globe. We have offices across the world including Spain, Ireland, and Malaysia.

CPM International are industry leaders with a proven track record and a wealth of experience.

We collaborate with some of the world's most dynamic brands helping to deliver first-class customer-focused solutions. Our clients include – Dyson, New Balance, Harley Davidson, Lee Wrangler and Colgate. We have 27,500 employees worldwide.

Our mission is to remain at the leading edge of innovation in this ever-changing industry. We’re always ready to diversify into new markets and capitalise on developing technologies.

Contact person: Matthew Shipman
E-mail: send CV