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Today Cpl Jobs employs more than 800 people across Europe, delivering key services through a network of 36 offices in 12 countries and 3 independent Digital Sourcing HUBs. We continue to grow and develop the company in Ireland and Europe and have built up a strong portfolio of long-term clients and advocates.
Customer Support Specialist - International Company (Ref. No.: JO-1804-406267_c)
from 1000€ / month (brutto base salary will depend on the qualification and experience of the candidate) + benefits and bonuses
Information about the position
- Provide professional customer support and resolve inquiries at 1st contact where possible
- Active participation on feedback and proactively raise areas of improvement in fields of customer service, process, and tools
- Ensure adherence to all Service Management processes
- Coordinate activities between multiple support groups
- Provide support for colleagues by sharing knowledge to improve overall customer experience
- Participation on any trainings relevant and required for the role in order to provide excellent support for customers
- To be available for all operational hours (may include holidays and weekends)
- Fluent in English
- Understanding of confidential and professional handling of sensitive customer queries
- Capability to prioritize tasks, being flexible and handle work also under pressure
- Sense for negotiation and conflict resolution at difficult customer calls
- Excellent communication skills and the ability to communicate at all levels is a big advantage
- Customer focused attitude and ability to build and maintain customer relationships
- Team player
*Brutto base salary will depend on the working experience, professional qualification and skills of the candidate. Advertised amount is minimum salary which can be offered for this role and does not include bonusses, benefits or variable part of the salary.
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- Annual bonus
- 5 additional vacation days
- Flexible working time
- Lunch vouchers
- Child birth support
- Discounts and more benefits
Candidate's agreement about protection of personal data
By responding to this job offer, I hereby grant CPL Jobs s.r.o., domiciled at Vysoká street no. 14, 811 06 Bratislava in Slovak Republic, Identification Number: 35881895, a company registered in the Commercial Register of District Court Bratislava I, Section Sro, Insert No. 31323/B (hereinafter "CPL" ) my consent to the processing of all of my personal data provided to CPL for the purpose of realization of the recruitment process for the job position I am applying for, or any other relevant job position in the future. I also hereby agree to the processing of data associated with my physical identity, if the data I provided include my photograph. In addition to the aforementioned, I hereby declare that all information provided is accurate, correct and up to date and agree to its provision and disclosure to third parties, primarily, to other branches of the CPL group and to clients of CPL, within the scope of the purpose for which the data was acquired, which is the realization of the recruitment process for a job position. This consent is granted until the delivery of my self-signed written appeal of this consent to CPL.
Company on whose behalf the position is being filled
Our client is a stable international company.
Requirements for the employee
Candidates with education suit the position
Main focus of the company's activities
Number of employees
811 06 Bratislava