Cpl Jobs is a division of Cpl Resources, a leading Irish provider of recruitment, staffing and HR outsourcing solutions throughout Europe since 1989. Group is organized into ten individual companies, each providing specialist recruitment and HR solutions across a number of sectors.

Today Cpl Jobs employs more than 800 people across Europe, delivering key services through a network of 36 offices in 12 countries and 3 independent Digital Sourcing HUBs. We continue to grow and develop the company in Ireland and Europe and have built up a strong portfolio of long-term clients and advocates.

Service Desk Agent (Ref. No.: JO-1706-355775_5)

Place of work
Contract type

Information about the position

Key responsibilities:

  • To be first poit of contact for internal clients
  • Resloving the inquiries related to IT, HR, Logistics, Legal etc. Via phone and e-mail
  • Daily communication in English
  • Responsibility for tickets triage
  • Maintaining all inquiries in internal tools
  • Providing feedback in fields of customer service
  • Participation in implementation of new services and releases for the Service Desk readiness
  • Working hours are organised in shifts (8:00 – 16:45, 14:15 – 23:00, 13:15 – 22:00) which are planned in advance


Basic requirements

  • Fluent knowledge of English a must (German is an advantage)
  • At least 6 months of working experience in Support Desk environment or Customer Care Center
  • Advanced user of MS Office
  • Flexible person with the ability to prioritize tasks
  • Customer oriented


Not a good fit for this position? Refer us a friend we successfully place and receive 180/300 EUR shopping voucher! For more information please contact me: zuzana.mikusova@cpljobs.sk

We offer:

  • Annual bonus
  • 5 additional vacation days
  • Sick days
  • Contribution to public transport
  • Lunch vouchers
  • Child birth support
  • Discounts and more benefits

Candidate's agreement about protection of personal data

By responding to this job offer, I hereby grant CPL Jobs s.r.o., domiciled at  Vysoká street no. 14, 811 06 Bratislava  in Slovak Republic, Identification Number: 35881895, a company registered in the Commercial Register of District Court Bratislava I, Section Sro, Insert No. 31323/B (hereinafter "CPL" ) my consent to the processing of all of my personal data provided to CPL for the purpose of realization of the recruitment process for the job position I am applying for, or any other relevant job position in the future. I also hereby agree to the processing of data associated with my physical identity, if the data I provided include my photograph. In addition to the aforementioned, I hereby declare that all information provided is accurate, correct and up to date and agree to its provision and disclosure to third parties, primarily, to other branches of the CPL group and to clients of CPL, within the scope of the purpose for which the data was acquired, which is the realization of the recruitment process for a job position. This consent is granted until the delivery of my self-signed written appeal of this consent to CPL.

Company on whose behalf the position is being filled

Our client is an international company located in Bratislava.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)


Main focus of the company's activities

Employment placement and personal consultancy

Number of employees

10-19 employees

Company address

CPL Jobs s.r.o.
Vysoká 14
811 06 Bratislava


ID: 3210310   Dátum zverejnenia: 9.10.2017  
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