IT Operational Engineer (Ref. No.: 84407BR)

Information about the position

Place of work
Púchov District
Contract type
Basic wage component (gross) and other rewards
from 1625,- EUR

Job description, responsibilities and duties

> Handle Service Call and Incident tickets including receipt, record, initial classification and support, following the established procedures to guarantee the quality of service.
> Realization of 1st Level support (remote or on site) incl. evaluation and workarounds
> Own, monitoring and tracking incident tickets following the established procedures to guarantee the users' satisfaction.
> Document and forward unresolved incident tickets in a high quality to the required n-level support.
> Communicate Service Call and Incident tickets status and information for users about the status of service calls, about planned or unplanned changes and IT Information in General applying exiting templates and procedures to guarantee the quality of services.
> Develop and provide knowledge base entries, How-Tos. IT Library, and bulletins using the established templates and guidelines.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Personality requirements and skills

> Several years of professional experience in IT Operations of Enterprise Applications
> Strong technical skills in Linux, Windows, Scripting and Automation Software and Database Administration
> Basic understanding of R&D tire development processes and software development life cycles
> Good level of communication
> Dedication to service quality and end user satisfaction
> Fluent English skills (written and spoken),…

Employee perks, benefits

> Holiday and Christmas bonuses,
> Flexible working hours and home office policy,
> Attendance bonus,
> Salary bonus system (Performance and Profit sharing bonus),
> Interesting social program,
> Repayable interest-free loans,
> Purchase of tires at discounted prices,...

Information about the selection process

In case of your interest in the job position (Job ID: 84407BR) we are kindly asking you to send cover letter and CV via portal Jobs online, where is necessary to register first:

Where to find us

Continental Matador Truck Tires, s. r. o.
T. Vansovej 1054/45
020 01 Púchov
ID: 3309956   Dátum zverejnenia: 24.5.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   from 1625,- EUR