Ubisoft is looking for: Technical Support Specialist with German language (e-mails and chat, no calls)

CONCENTRIX SERVICES SLOVAKIA s. r. o.

Place of work
Remote work
Contract type
full-time
Start date
June 2022
Wage (gross)
1 400 - 1 600 EUR/monthfinal salary depends on the skills and experience of the candidate

Information about the position

Job description, responsibilities and duties

Would you like to switch your hobby into a paid job? Do you want to be part of a gaming community and see what’s going on behind the scene?

If so, we have a vacancy for you where you can use your gaming experience, skills and passion and be part of a team who provide advice and support to the gaming community for one of the largest game producers in the world. You will be amongst the first ones to learn about upcoming games by putting your hands on them in our established gaming room – at work!

All you need is wunderbar German and decent English. Moreover, willingness to help others is always a plus in our team.

If you are talented and eager to learn with excellent German skills, we will help you to overcome the technical challenge and provide you the option to develop your skills.

Now let’s see what your tasks would look like:
• Resolving PC issues by providing solutions to the clients via email and chat
• Providing accurate, valid and complete troubleshooting by applying your skills, experience and technical ability
• Communicating with clients in a professional manner, taking ownership of their cases, and delivering an exceptional experience with every interaction
• Learning and gaining knowledge of our processes
• Our teams are supporting customers in shifts, Monday-Sunday, 10:00-21:00 (we are flexible in planning your shifts)

Employee perks, benefits

We have more to offer:
• Look after your future with voluntary medical plan and life insurance
• 100% sick leave reimbursement
• Extra days of paid holidays and paid leave above statutory minimum
• Join a supportive team who help each other and run various events (bowling, volleyball tournaments, Christmas party, Secret Santa and many more)

Information about the selection process

Due to high number of applicants, we will contact only those, who fulfill the main criteria.

Requirements for the employee

Candidates with education suit the position

Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

German - Advanced (C1) and English - Upper intermediate (B2)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

• Fluent German (C1) and advanced English (B2)
• Be proficient in troubleshooting technical issues in Hardware/PC/Console environment
• Active gaming experience is nice to have
• Friendly personality, be a team player
• Positive attitude, be self-motivated and proactive

Advertiser

Brief description of the company

Who are we?

With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.
We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.

We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)

Number of employees

150-199 employees
ID: 4330841  Dátum zverejnenia: 16.5.2022  Základná zložka mzdy (brutto): 1 400 EUR/month