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Technical Support Associate with Czech and English for one of the biggest companies
CONCENTRIX SERVICES SLOVAKIA s. r. o.
Place of work
Remote work
Remote work
Contract type
full-time
full-time
Start date
11th October 2021 / 01st November 2021
11th October 2021 / 01st November 2021
Wage (gross)
1 350 EUR/monthfinal salary depends on the skills and experience of the candidate
1 350 EUR/monthfinal salary depends on the skills and experience of the candidate
Information about the position
Job description, responsibilities and duties
As a Technical Support Associate, you will assist customers with resolving technical issues that impact their experience. You will receive requests via the ticketing system (e-mail) and make outbound calls. You will provide problem resolutions to the system administrators by performing a question diagnosis while guiding them through step-by-step solutions. You will provide support by clearly communicating solutions in a user-friendly, professional manner.
Now let’s see what your tasks would look like:
• Resolving PC issues by providing solutions to the clients via email and chat
• Providing accurate, valid and complete troubleshooting by applying your skills, experience and technical ability
• Communicating with clients in a professional manner, taking ownership of their cases, and delivering an exceptional experience with every interaction
• Learning and gaining knowledge of our processes
Now let’s see what your tasks would look like:
• Resolving PC issues by providing solutions to the clients via email and chat
• Providing accurate, valid and complete troubleshooting by applying your skills, experience and technical ability
• Communicating with clients in a professional manner, taking ownership of their cases, and delivering an exceptional experience with every interaction
• Learning and gaining knowledge of our processes
Employee perks, benefits
• Strong remuneration package;
• Free Health Insurance + discount for a sport card;
• Work week from Monday to Friday;
• Individual career path - personal training on the maintained technologies, great source of technical articles and support information;
• Management and technical career growth;
• Enhanced by learning and development program;
• Regular performance assessment;
• Standard working hours;
• Environment of high skilled and collaborative colleagues;
• To be part of the Gold Award winner company in the category “Employees at the heard of everything” for large companies at the South East Europe customer service awards 2020.
• Free Health Insurance + discount for a sport card;
• Work week from Monday to Friday;
• Individual career path - personal training on the maintained technologies, great source of technical articles and support information;
• Management and technical career growth;
• Enhanced by learning and development program;
• Regular performance assessment;
• Standard working hours;
• Environment of high skilled and collaborative colleagues;
• To be part of the Gold Award winner company in the category “Employees at the heard of everything” for large companies at the South East Europe customer service awards 2020.
Information about the selection process
If you’re up for a fresh new challenge, fancy the idea of working for a bright, forward-thinking business, and picking up some new skills along the way, then look no further!
Send us your CV now to open the door to the new career opportunities ahead of you!
We can't wait to meet you!
Send us your CV now to open the door to the new career opportunities ahead of you!
We can't wait to meet you!
Requirements for the employee
Candidates with education suit the position
Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
Czech - Advanced (C1) and English - Upper intermediate (B2)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
• Excellent communication skills in required language - Czech;
• Very good command of English language;
• Analytical thinking;
• Customer-oriented attitude, combined with excellent soft skills;
• Ability to capture information easily, summarize it and provide it briefly;
• Ability to adapt quickly;
• Good time management skills and multitasking ability;
• Technically oriented interests with strong troubleshooting and problem-solving skills.
• Very good command of English language;
• Analytical thinking;
• Customer-oriented attitude, combined with excellent soft skills;
• Ability to capture information easily, summarize it and provide it briefly;
• Ability to adapt quickly;
• Good time management skills and multitasking ability;
• Technically oriented interests with strong troubleshooting and problem-solving skills.
Advertiser
Brief description of the company
Who are we?
With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.
We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.
We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)
With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.
We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.
We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)
Number of employees
150-199 employees
ID: 4213499
Dátum zverejnenia: 30.11.2021
2021-11-30
lokalita: Remote work Pozícia: Administrative Worker, Official, Back Office Specialist, Customer Support Specialist, Translator Spoločnosť: CONCENTRIX SERVICES SLOVAKIA s. r. o.
Základná zložka mzdy (brutto): 1 350 EUR/month