Communications Coach - Multilingual

CONCENTRIX SERVICES SLOVAKIA s. r. o.

Place of work
Bratislava
Contract type
full-time

Information about the position

Job description, responsibilities and duties

The Communication Coach is responsible for evaluating agents to ensure adherence to communication and language acceptability standards. This individual is also responsible for providing coaching/feedback to agents in order to develop their communication skills.

Essential Functions/Core Responsibilities

• Sample and evaluate language quality and communication skills using the standardized communication monitoring form
• Provide feedback to agents through call monitoring system and in-person to assist Team Leaders in development of front-line employees
• Handle remediation sessions for trainees on conditional pass, as well as coaching sessions for agents undergoing transition
• Ensure that agents adhere to the certification process and guide them through the required levels
• Participate in calibration sessions with Quality and Communication & Culture Training (CCT) leadership staff, Convergys personnel and clients
• Attend meetings with training and coaching leadership team to provide input to curriculum revision
• Capture common errors among agents and recommend huddle sessions for those with language opportunities
• Achieve departmental productivity requirements (e.g. number of calls monitored per week on schedule, calibration time, etc.)

Career Framework Role

Performs routine assignments in the entry level of the Professional Career Band. Uses existing procedures to solve routine or standard problems. Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts. Develops competence by performing structured work assignments. Receives instruction, guidance and direction from others.

Basic wage component (gross) and other rewards

from 1250 € brutto / month - final salary depends on the skills and experience of candidates

Employee perks, benefits

• Full support for new team members
• A bright, modern and exciting place to work, with excellent staff facilities. Fancy coming to work on a bicycle? No problem! We have a shower facility and bike stands in the building
• Meal allowance beyond statutory requirement
• Three additional holiday days
• Three additional sick days
• 100% reimbursed work incapacity
• Life and non-life insurance, third-pillar contributions
• Discounted premium health care - which we pay in full after one year
• MultiSport Card - access to sports facilities in 360 towns in Slovakia and the Czech Republic
• Attractive bonus for recommending new colleagues
• Pleasant working environment with quality relaxation facilities (kitchen with seating, chill-out zone, Xbox, table football, massage chair, book selection, etc.)
• International team with extensive opportunities to use foreign languages
• Team activities - Christmas party, bowling, beach volleyball, secret Santa, health days (healthy breakfast, presentations about healthy living, massages, yoga, etc.), casual Friday, etc.
• Opportunities for career growth

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1) and Slovak - Advanced (C1) and Czech - Advanced (C1)

Personality requirements and skills

• Significant language training/coaching experience
• Strong communication skills, both written and verbal (fluent in Slovakian and Czech language in addition to English) Hungarian a plus
• Proficient in Microsoft Office
• Ability to multi-task, prioritize, and meet timelines on deliverables
• Self-starter, sense of urgency, and works well under pressure
• Strong attention to detail
• Sense of professionalism and ability to develop good relationships

Advertiser

Brief description of the company

Concentrix is a leader (Top 2) in global business services, delivering extraordinary customer, employee and user experiences for more than 650 of the world’s best brands. With a presence in more than 40 countries and a staff of more than 225,000 members who collectively speak 40+ languages, we aim to differentiate our clients in the marketplace and make them more competitive.
Built upon our experience of more than 40 years, we bring a fresh approach to the performance of business operations in the digital age. We partner with our clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization and business improvements, aiming to provide the highest value from every customer interaction.
Concentrix is an Equal Employment Opportunity employer - we welcome candidates from diverse backgrounds. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Concentrix is the outsourced business services division of SYNNEX Corporation, headquartered in Fremont, California. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com

Number of employees

50-99 employees

Company address

CONCENTRIX SERVICES SLOVAKIA s. r. o.
Polus Tower 1, Vajnorská 100/A
831 04 Bratislava - mestská časť Nové Mesto
https://www.concentrix.com/about/

Contact

Contact person: Kristina Madejova
E-mail: send CV
ID: 3778656   Dátum zverejnenia: 3.10.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   from 1250 € brutto / month - final salary depends on the skills and experience of candidates