Team Leader to join us with Romanian and English language!

CONCENTRIX SERVICES SLOVAKIA s. r. o.

Place of work
Bratislava
Contract type
full-time

Information about the position

Job description, responsibilities and duties

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Essential Functions/Core Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Basic wage component (gross) and other rewards

from 1500 EUR gross - the final salary depends on the level of experience and skills

Employee perks, benefits

• Company laptop and mobile phone
• Life and Disability Insurance
• Contribution to the third retirement pillar
• Lunch vouchers of a value above the statutory minimum
• Discounted premium Health Care fee, which we fully pay after 12 months of employment with us
• Parking place for a car or bicycle
• MULTISPORT Card to get significant discounts at more than 500 sport and gym facilities
• Extra 3 days of paid holiday
• Extra 3 sick-days
• Extra paid leave above the statutory minimum
• Career growth opportunities
• Chill-Out room with massage chair
• Daily use of foreign languages in an international team
• Healthy breakfast at the workplace
• Excellent team atmosphere
• Team activities - Christmas party, Bowling, Volleyball, Secret Santa, Tracksuit Friday and many more...
• Generous Referral bonus for referring potential colleagues
• Free coffee&tea throughout the day

Requirements for the employee

Candidates with education suit the position

Primary education
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

Slovak - Proficiency (C2)

Personality requirements and skills

Candidate Profile
• Significant leadership and people management experience preferred
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal - Romanian and English Language
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule

Advertiser

Brief description of the company

Concentrix is a leader (Top 2) in global business services, delivering extraordinary customer, employee and user experiences for more than 650 of the world’s best brands. With a presence in more than 40 countries and a staff of more than 225,000 members who collectively speak 40+ languages, we aim to differentiate our clients in the marketplace and make them more competitive.
Built upon our experience of more than 40 years, we bring a fresh approach to the performance of business operations in the digital age. We partner with our clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization and business improvements, aiming to provide the highest value from every customer interaction.
Concentrix is an Equal Employment Opportunity employer - we welcome candidates from diverse backgrounds. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Concentrix is the outsourced business services division of SYNNEX Corporation, headquartered in Fremont, California. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com

Number of employees

50-99 employees

Company address

CONCENTRIX SERVICES SLOVAKIA s. r. o.
Polus Tower 1, Vajnorská 100/A
831 04 Bratislava - mestská časť Nové Mesto
https://www.concentrix.com/about/

Contact

Contact person: Kristina Madejova
E-mail: send CV
ID: 3778635   Dátum zverejnenia: 3.10.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   from 1500 EUR gross - the final salary depends on the level of experience and skills