Trainer I - English and Slovak Language

The Trainer I is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program, provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.

Essential Functions/Core Responsibilities

• Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
• Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities
• Accountable for achieving individual training performance metrics
• Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
• Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
• Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
• May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids
• Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
• Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
• Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures

Career Framework Role

Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills.
Analyzes possible solutions using standard procedures and principles
Builds knowledge of the organization, processes and customers Solves a range of straightforward problems
Receives a moderate level of guidance and direction

• Full support for new team members
• A bright, modern and exciting place to work, with excellent staff facilities. Fancy coming to work on a bicycle? No problem! We have a shower facility and bike stands in the building
• Meal allowance beyond statutory requirement
• Three additional holiday days
• Three additional sick days
• 100% reimbursed work incapacity
• Life and non-life insurance, third-pillar contributions
• Discounted premium health care - which we pay in full after one year
• MultiSport Card - access to sports facilities in 360 towns in Slovakia and the Czech Republic
• Attractive bonus for recommending new colleagues
• Pleasant working environment with quality relaxation facilities (kitchen with seating, chill-out zone, Xbox, table football, massage chair, book selection, etc.)
• International team with extensive opportunities to use foreign languages
• Team activities - Christmas party, bowling, beach volleyball, secret Santa, health days (healthy breakfast, presentations about healthy living, massages, yoga, etc.), casual Friday, etc.
• Opportunities for career growth