Trainer I - English and Slovak Language

CONCENTRIX SERVICES SLOVAKIA s. r. o.

Place of work
Bratislava
Contract type
full-time

Information about the position

Job description, responsibilities and duties

The Trainer I is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program, provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.

Essential Functions/Core Responsibilities

• Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
• Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities
• Accountable for achieving individual training performance metrics
• Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
• Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
• Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
• May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids
• Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
• Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
• Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures

Career Framework Role

Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills.
Analyzes possible solutions using standard procedures and principles
Builds knowledge of the organization, processes and customers Solves a range of straightforward problems
Receives a moderate level of guidance and direction

Basic wage component (gross) and other rewards

from 1150 € brutto / month - final salary depends on the skills and experience of candidates

Employee perks, benefits

• Full support for new team members
• A bright, modern and exciting place to work, with excellent staff facilities. Fancy coming to work on a bicycle? No problem! We have a shower facility and bike stands in the building
• Meal allowance beyond statutory requirement
• Three additional holiday days
• Three additional sick days
• 100% reimbursed work incapacity
• Life and non-life insurance, third-pillar contributions
• Discounted premium health care - which we pay in full after one year
• MultiSport Card - access to sports facilities in 360 towns in Slovakia and the Czech Republic
• Attractive bonus for recommending new colleagues
• Pleasant working environment with quality relaxation facilities (kitchen with seating, chill-out zone, Xbox, table football, massage chair, book selection, etc.)
• International team with extensive opportunities to use foreign languages
• Team activities - Christmas party, bowling, beach volleyball, secret Santa, health days (healthy breakfast, presentations about healthy living, massages, yoga, etc.), casual Friday, etc.
• Opportunities for career growth

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1) and Slovak - Advanced (C1)

Personality requirements and skills

• Significant training, coaching, and leadership experience
• Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
• Strong communication skills, both written and verbal (English and Slovak language. Addition of Czech, Hungarian or Romanian is a plus).
• Proficient in Microsoft Office
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable
• Self-starter, sense of urgency, and works well under pressure
• Strong attention to detail
• Sense of professionalism and ability to develop good relationships

Advertiser

Brief description of the company

Concentrix is a leader (Top 2) in global business services, delivering extraordinary customer, employee and user experiences for more than 650 of the world’s best brands. With a presence in more than 40 countries and a staff of more than 225,000 members who collectively speak 40+ languages, we aim to differentiate our clients in the marketplace and make them more competitive.
Built upon our experience of more than 40 years, we bring a fresh approach to the performance of business operations in the digital age. We partner with our clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization and business improvements, aiming to provide the highest value from every customer interaction.
Concentrix is an Equal Employment Opportunity employer - we welcome candidates from diverse backgrounds. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Concentrix is the outsourced business services division of SYNNEX Corporation, headquartered in Fremont, California. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com

Number of employees

50-99 employees

Company address

CONCENTRIX SERVICES SLOVAKIA s. r. o.
Polus Tower 1, Vajnorská 100/A
831 04 Bratislava - mestská časť Nové Mesto
https://www.concentrix.com/about/

Contact

Contact person: Kristina Madejova
E-mail: send CV
ID: 3778288   Dátum zverejnenia: 3.10.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   from 1150 € brutto / month - final salary depends on the skills and experience of candidates