Subject Matter Expert to join a leading customer services provider!


Miesto práce
Druh pracovného pomeru
plný úväzok

Informácie o pracovnom mieste

Náplň práce, právomoci a zodpovednosti

SME (Subject Matter Expert)/Quality Assurance Specialist is a Tier 2 level support agent that is responsible for supporting Tier 1 team members by being the go to individual on the production floor and in training, for answers to any product related questions. Your core responsibilities will be:

• Greet member phone call/process claims in a professional and courteous manner
• Assess all in-bound activities to accurately and efficiently address member’s needs by maintaining a strong customer focus
• Establish and maintain effective relationships with staff members to gain their trust and respect
• Communicate with team members in a warm, helpful and professional manner
• Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member
• Be efficient in navigating multiple systems
• Participate in ongoing training, quality initiatives and self-development
• Maintain advanced knowledge of procedures, product information and online resource tools
• Maintain regular attendance and punctuality as scheduled, and adhere to all company time and attendance policies
• Participate in activities designed to improve customer satisfaction and business performance
• Ability to work in a fast paced environment with extreme attention to detail and ownership

Základná zložka mzdy (brutto) a ďalšie odmeny

from 1300 EUR gross - the final salary depends on the level of experience and skills

Zamestnanecké výhody, benefity

• Company laptop
• Extra bonus for work during afternoon and weekend shifts
• Life and Disability Insurance
• Contribution to the third retirement pillar
• Lunch vouchers of a value above the statutory minimum
• Discounted premium Health Care fee, which we fully pay after 12 months of employment with us
• Parking place for a car or bicycle
• MULTISPORT Card to get significant discounts at more than 500 sport and gym facilities
• Extra 3 days of paid holiday
• Extra 3 sick-days
• Extra paid leave above the statutory minimum
• Career growth opportunities
• Chill-Out room with massage chair
• Daily use of foreign languages in an international team
• Healthy breakfast at the workplace
• Excellent team atmosphere
• Team activities - Christmas party, Bowling, Volleyball, Secret Santa, Tracksuit Friday and many more...
• Generous Referral bonus for referring potential colleagues
• Free coffee&tea throughout the day

Požiadavky na zamestnanca

Pozícii vyhovujú uchádzači so vzdelaním

stredoškolské s maturitou
nadstavbové/vyššie odborné vzdelanie
študent vysokej školy
vysokoškolské I. stupňa
vysokoškolské II. stupňa

Jazykové znalosti

Slovenský jazyk - Expert (C2)

Osobnostné predpoklady a zručnosti

• Czech language fluent OR Hungarian language fluent
• English language on B2 level
• 1-Year of Customer Service experience in a high-volume call center or face-to-face business environment preferred
• Great communication skills
• Stress resistant
• Ability to quickly adapt to changes
• Be able to work with people of all walks of life
• Flexible and Teamplayer

Inzerujúca spoločnosť

Stručná charakteristika spoločnosti

Concentrix is a leader (Top 2) in global business services, delivering extraordinary customer, employee and user experiences for more than 650 of the world’s best brands. With a presence in more than 40 countries and a staff of more than 225,000 members who collectively speak 40+ languages, we aim to differentiate our clients in the marketplace and make them more competitive.

Built upon our experience of more than 40 years, we bring a fresh approach to the performance of business operations in the digital age. We partner with our clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization and business improvements, aiming to provide the highest value from every customer interaction.

Concentrix is an Equal Employment Opportunity employer - we welcome candidates from diverse backgrounds. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Concentrix is the outsourced business services division of SYNNEX Corporation, headquartered in Fremont, California. SYNNEX is a leading technology and business process services company, listed on the NYSE (SNX) and ranked #169 in the Fortune 500.
For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit

Počet zamestnancov

50-99 zamestnancov

Adresa spoločnosti

Polus Tower 1, Vajnorská 100/A
831 04 Bratislava - mestská časť Nové Mesto
ID: 3751422   Dátum zverejnenia: 10.9.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   from 1300 EUR gross - the final salary depends on the level of experience and skills