We are growing and looking for Team Leader to join us with Czech or Hungarian language!

CONCENTRIX SERVICES SLOVAKIA s. r. o.

Miesto práce
Bratislava
Druh pracovného pomeru
plný úväzok
Termín nástupu
asap

Informácie o pracovnom mieste

Náplň práce, právomoci a zodpovednosti

Join us and be part of a trendy and dynamic company who provides a high-quality customer service to our clients. Your core responsibilities will be:

• Responsible for the day-to-day supervision of a group of call centre agents including distribution of work and attendance monitoring
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved
• Identify performance related issues, develop an action plan for improvement
• Set targets and monitor the team’s progress and KPIs
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input
• Schedule and organize team activities
• Stay current on internal work processes, policies and procedures
• Attend required manager development training
• Provide high-quality customer service to our clients with your team
• And last but not least you will inspire, engage, empower and develop your team members

Základná zložka mzdy (brutto) a ďalšie odmeny

from 1400 EUR gross - the final salary depends on the level of experience and skills

Zamestnanecké výhody, benefity

• Company laptop and mobile phone
• Life and Disability Insurance
• Contribution to the third retirement pillar
• Lunch vouchers of a value above the statutory minimum
• Discounted premium Health Care fee, which we fully pay after 12 months of employment with us
• Parking place for a car or bicycle
• MULTISPORT Card to get significant discounts at more than 500 sport and gym facilities
• Extra 3 days of paid holiday
• Extra 3 sick-days
• Extra paid leave above the statutory minimum
• Career growth opportunities
• Chill-Out room with massage chair
• Daily use of foreign languages in an international team
• Healthy breakfast at the workplace
• Excellent team atmosphere
• Team activities - Christmas party, Bowling, Volleyball, Secret Santa, Tracksuit Friday and many more...
• Generous Referral bonus for referring potential colleagues
• Free coffee&tea throughout the day

Požiadavky na zamestnanca

Pozícii vyhovujú uchádzači so vzdelaním

základné vzdelanie
stredoškolské s maturitou
nadstavbové/vyššie odborné vzdelanie
študent vysokej školy
vysokoškolské I. stupňa
vysokoškolské II. stupňa
vysokoškolské III. stupňa

Jazykové znalosti

Slovenský jazyk - Expert (C2)

Osobnostné predpoklady a zručnosti

• Czech language fluent OR Hungarian language fluent
• English language fluent
• Experience with managing a team within the customer service industry – IDEAL
• Highly motivated individual with skills to develop, monitor and coach team members
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines
• Advanced MS Office user (Excel, Word, PowerPoint, Outlook)
• Great analytical and reporting skills
• Flexible and goal-driven

Inzerujúca spoločnosť

Stručná charakteristika spoločnosti

Concentrix is a leader (Top 2) in global business services, delivering extraordinary customer, employee and user experiences for more than 650 of the world’s best brands. With a presence in more than 40 countries and a staff of more than 225,000 members who collectively speak 40+ languages, we aim to differentiate our clients in the marketplace and make them more competitive.

Built upon our experience of more than 40 years, we bring a fresh approach to the performance of business operations in the digital age. We partner with our clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization and business improvements, aiming to provide the highest value from every customer interaction.

Concentrix is an Equal Employment Opportunity employer - we welcome candidates from diverse backgrounds. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Concentrix is the outsourced business services division of SYNNEX Corporation, headquartered in Fremont, California. SYNNEX is a leading technology and business process services company, listed on the NYSE (SNX) and ranked #169 in the Fortune 500.
For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.

Počet zamestnancov

50-99 zamestnancov

Adresa spoločnosti

CONCENTRIX SERVICES SLOVAKIA s. r. o.
Polus Tower 1, Vajnorská 100/A
831 04 Bratislava - mestská časť Nové Mesto
https://www.concentrix.com/about/
ID: 3751420   Dátum zverejnenia: 9.9.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   from 1400 EUR gross - the final salary depends on the level of experience and skills