Customer Service Advisor with German based in Romania

CONCENTRIX SERVICES SLOVAKIA s. r. o.

Place of work
Cluj, Romania
Contract type
full-time
Start date
asap

Information about the position

Job description, responsibilities and duties

Your tasks:
• You will look after and advise clients on our clients
• Incoming calls will be handled by you competently in German
• You will answer to our customers questions about invoices, contracts or technical issues
• Maintain basic knowledge of customer products and / or services
• Participate in activities to improve customer satisfaction and business performance
• Listen attentively to customer needs and concerns
• Demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a friendly and professional manner using agreed upon procedures
• Participate in activities designed to improve customer satisfaction and business performance

Employee perks, benefits

Your start into a successful career!
• An attractive NEW salary package and benefits
• Flexible, adaptable working hours and the security of an international company
• A sympathetic team and a pleasant working atmosphere
• Development of your German language skills
• Paid training period by the company
• Career opportunities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

German - Upper intermediate (B2)

Personality requirements and skills

Your profile:
• Very good German language skills (min. B2 level, verbal and written)
• Strong computer navigation skills and PC skills
• Ability to communicate efficiently, both in writing and verbally
• Customer focus
• Problem-solving skills
• Multitasking ability

Advertiser

Brief description of the company

Concentrix is a leader (Top 2) in global business services, delivering extraordinary customer, employee and user experiences for more than 650 of the world’s best brands. With a presence in more than 40 countries and a staff of more than 225,000 members who collectively speak 40+ languages, we aim to differentiate our clients in the marketplace and make them more competitive.
Built upon our experience of more than 40 years, we bring a fresh approach to the performance of business operations in the digital age. We partner with our clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization and business improvements, aiming to provide the highest value from every customer interaction.
Concentrix is an Equal Employment Opportunity employer - we welcome candidates from diverse backgrounds. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Concentrix is the outsourced business services division of SYNNEX Corporation, headquartered in Fremont, California. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com

Number of employees

50-99 employees

Company address

CONCENTRIX SERVICES SLOVAKIA s. r. o.
Polus Tower 1, Vajnorska 100/A, Concentrix Services Slovakia
83104 Bratislava
https://www.concentrix.com/about/

Contact

Contact person: Patricia Tothova
Tel.: +421918666577
E-mail: send CV
ID: 3739407   Dátum zverejnenia: 14.8.2019