Gaming Champions wanted! Join us as Player Support with German language

CONCENTRIX SERVICES SLOVAKIA s. r. o.

Place of work
Bratislava
Contract type
full-time
Start date
asap
Basic wage component (gross) and other rewards
from 1000 EUR gross - the final salary depends on the level of experience and skills

Information about the position

Job description, responsibilities and duties

Would you like to switch your hobby into a paid job? Do you want to be part of a gaming community and see what’s going on behind the scene?
If so, we have a vacancy for you where you can use your gaming experience, skills and passion and be part of a team who provide advice and support to the gaming community for one of the largest game producers in the world. You will be amongst the first ones to learn about upcoming games by putting your hands on them in our established gaming room – at work!

Now let’s see what your tasks will look like:

• Resolving PC/Console gaming issues by providing solutions to the gamer’s cases via email;
• Providing accurate, valid and complete troubleshooting by applying your skills, experience and technical ability;
• Communicating with gamers in a professional manner, taking ownership of their cases, and delivering an exceptional experience with every interaction;
• Contributing positively towards the achievement of individual and team performance targets, Service Levels, and Customer Satisfaction Surveys;
• Learning and gaining knowledge of our client’s products and processes;
• Supporting extended teams, new projects and the wider business needs as and when required.

Employee perks, benefits

Good enough? We have more to offer:

• A bright, modern and exciting place to work, with excellent staff facilities. Fancy coming to work on a bicycle? No problem! We have a shower facility and bike stands in the building;
• Gaming room with newest technology and games;
• Voluntary Medical plan, Life insurance;
• Extra days of paid holidays and paid leave above statutory minimum;
• Annual reward, recognition events;
• Supportive Team who help each other and various events (Bowling, Volleyball tournaments, Christmas party, Secret Santa, Healthy breakfast and many more).

Requirements for the employee

Candidates with education suit the position

Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Personality requirements and skills

Think you got this?

• Fluent German (C1) and advanced English (B2);
• Active gamer experience and be familiar with both PC and Console gaming;
• Be proficient in troubleshooting technical issues in Hardware/PC/Console environment;
• Good understanding of social media activities, Facebook, Twitter, YouTube, and Gaming Forums/Communities;
• Friendly personality, be a team player and customer orientated;
• Positive attitude, be self-motivated and proactive.

Advertiser

Brief description of the company

Concentrix is a leader (Top 5) in global business services, delivering extraordinary customer, employee and user experiences for more than 450 of the world’s best brands. With a presence in 25 countries and a staff of more than 100,000 members who collectively speak 40+ languages, we aim to differentiate our clients in the marketplace and make them more competitive.

Built upon our experience of more than 40 years, we bring a fresh approach to the performance of business operations in the digital age. We focus on customer engagement and all that supports it. We strive to improve the customer experience and business outcomes. We partner with our clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization and business improvements, aiming to provide the highest value from every customer interaction.

Concentrix is an Equal Employment Opportunity employer - we welcome candidates from diverse backgrounds. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Concentrix is the outsourced business services division of SYNNEX Corporation, headquartered in Fremont, California. SYNNEX is a leading technology and business process services company, listed on the NYSE (SNX) and ranked #169 in the Fortune 500.
For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com

Number of employees

50-99 employees

Company address

CONCENTRIX SERVICES SLOVAKIA s. r. o.
Polus Tower 1, Vajnorska 100/A, Concentrix Services Slovakia
83104 Bratislava
https://www.concentrix.com/about/
ID: 3491849   Dátum zverejnenia: 17.9.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   from 1000 EUR gross - the final salary depends on the level of experience and skills