Customer Service Representative with German and English (graduates welcomed)

CONCENTRIX SERVICES SLOVAKIA s. r. o.

Place of work
Bratislava
Contract type
full-time, part-time
Start date
ASAP
Basic wage component (gross) and other rewards
from 950 EUR - level of final salary depends on experience and skills

Information about the position

Job description, responsibilities and duties

The Customer Services Representative is responsible for handling client related information inquiries or requests received via telephone and e-mail from client's Customers, Clients, Business Partners and Personnel. Services provided may include, but are not limited to, the following: first point of contact, providing general information, registration support, web navigation assistance, database management. The CSR has knowledge and experience in using a few specialized tools and procedures to address the requester's needs and forward complex matters to the appropriate knowledgeable source. Primary measurement of performance is customer satisfaction with the handling of the requests and provided service.

Operates as first point of contact for all customers covering every query type.
Accurately represents client’s quality image and provides best possible service.
Excels in customer satisfaction through a major focus on "First Access Resolution"- a drive to ensure that our customers receive the right answer, first time from Service Centre, without having to be transferred.
Requires command of written and verbal communication.

Employee perks, benefits

- A fun and welcoming environment
- Relax zone with lazy bags and Xbox
- Fully comprehensive training and on-the-job support
- 3 bonus self-recover days and bonus vacation days
- Life & disability insurance
- Space to learn and develop
- Competitive salary and other benefits

Information about the selection process

At Concentrix, customers are at the center of everything we do – and we act accordingly. If you are customer-focused, strive to offer the highest standard of service and want to work within a fun, relaxed and professional contact center environment, apply today.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

German - Upper intermediate (B2) and English - Advanced (C1)

Other knowledge

Microsoft Outlook - basic

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

- German - Fluent (C1)
- English - Upper intermediate (B2)
- Some customer service experience (preferred, but not essential)
- Customer focused
- Proactivity and flexibility
- Professionalism and positive attitude towards challenges
- Secondary education or higher

Advertiser

Brief description of the company

A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements.

The global business services firm transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction.

Based in over 25 countries with a staff of more than 90,000 who speak 40+ languages, Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail & e-Commerce, Government & Public Sector, Media & Communications, Automotive and Travel, Transportation & Tourism.

Number of employees

50-99 employees

Company address

CONCENTRIX SERVICES SLOVAKIA s. r. o.
Vajnorská 100/A
831 04 Bratislava
https://www.concentrix.com/about/
ID: 3354661   Dátum zverejnenia: 11.6.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   from 950 EUR - level of final salary depends on experience and skills