Customer Service Representative with German and English (graduates welcomed)

CONCENTRIX SERVICES SLOVAKIA s. r. o.

Place of work
Bratislava
Contract type
full-time, part-time
Start date
ASAP
Basic wage component (gross) and other rewards
from 950 EUR - level of final salary depends on experience and skills

Information about the position

Job description, responsibilities and duties

The Customer Services Representative is responsible for handling client related information inquiries or requests received via telephone and e-mail from client's Customers, Clients, Business Partners and Personnel. Services provided may include, but are not limited to, the following: first point of contact, providing general information, registration support, web navigation assistance, database management. The CSR has knowledge and experience in using a few specialized tools and procedures to address the requester's needs and forward complex matters to the appropriate knowledgeable source. Primary measurement of performance is customer satisfaction with the handling of the requests and provided service.

Operates as first point of contact for all customers covering every query type.
Accurately represents client’s quality image and provides best possible service.
Excels in customer satisfaction through a major focus on "First Access Resolution"- a drive to ensure that our customers receive the right answer, first time from Service Centre, without having to be transferred.
Requires command of written and verbal communication.

Employee perks, benefits

- A fun and welcoming environment
- Relax zone with lazy bags and Xbox
- Fully comprehensive training and on-the-job support
- 3 bonus self-recover days and bonus vacation days
- Life & disability insurance
- Space to learn and develop
- Competitive salary and other benefits

Information about the selection process

At Concentrix, customers are at the center of everything we do – and we act accordingly. If you are customer-focused, strive to offer the highest standard of service and want to work within a fun, relaxed and professional contact center environment, apply today.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

German - Upper intermediate (B2) and English - Upper intermediate (B2)

Other knowledge

Microsoft Outlook - basic

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

- German - Fluent (B2)
- English - Fluent (B2)
- Some customer service experience (preferred, but not essential)
- Customer focused
- Proactivity and flexibility
- Professionalism and positive attitude towards challenges
- Secondary education or higher

Advertiser

Brief description of the company

Concentrix is a leader (Top 5) in global business services, delivering extraordinary customer, employee and user experiences for more than 450 of the world’s best brands. With a presence in 25 countries and a staff of more than 100,000 members who collectively speak 40+ languages, we aim to differentiate our clients in the marketplace and make them more competitive.

Built upon our experience of more than 40 years, we bring a fresh approach to the performance of business operations in the digital age. We focus on customer engagement and all that supports it. We strive to improve the customer experience and business outcomes. We partner with our clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization and business improvements, aiming to provide the highest value from every customer interaction.

Concentrix is an Equal Employment Opportunity employer - we welcome candidates from diverse backgrounds. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Concentrix is the outsourced business services division of SYNNEX Corporation, headquartered in Fremont, California. SYNNEX is a leading technology and business process services company, listed on the NYSE (SNX) and ranked #169 in the Fortune 500.
For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com

Number of employees

50-99 employees

Company address

CONCENTRIX SERVICES SLOVAKIA s. r. o.
Polus Tower 1, Vajnorska 100/A, Concentrix Services Slovakia
83104 Bratislava
https://www.concentrix.com/about/
ID: 3354661   Dátum zverejnenia: 28.9.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   from 950 EUR - level of final salary depends on experience and skills