Service Representative with German and English (graduates welcomed)

CONCENTRIX SERVICES SLOVAKIA s. r. o.

Place of work
Vajnorská 100/A, Bratislava
Contract type
full-time, part-time
Start date
ASAP
Basic wage component (gross) and other rewards
by agreement

Information about the position

Job description, responsibilities and duties

Looking for a new challenge in an international company?

A fantastic opportunity has arisen for putting your feet into the corporate world and gain experience in channel partner program support. Concentrix, a market leading global customer management firm, is looking for multilingual individuals to join our diverse and energetic team. The offer is suited for investigative, customer focused individuals, that are eager to learn, engage and actively resolve our client’s business partner enquiries.

What we would like you to have:
- Fluent in German and English language
- Customer service experience (preferred, but not essential)
- Professionalism and positive attitude towards challenges

What we would like you to do:
- Work as part of a high performing inbound customer services team on behalf of one of our clients;
- Use your language and business communication skills - handle inbound calls, e-mails and chat;
- Pro-actively establish and maintain good customer relationship by handling outbound campaigns;
- Identify and propose the best solutions for each partner’s query and represent the brand;
- Deliver a service that will delight our client and provide a service to remember;
- Maintain professional and ethical working practices at all times, adherence to company procedures.

Employee perks, benefits

In turn, we will offer you:
- A fun and welcoming environment
- Modern office with lazy bags and Xbox
- Fully comprehensive training and on-the-job support
- 3 bonus self-recover days and bonus vacation days
- Space to learn and develop
- Competitive salary and other benefits

Information about the selection process

At Concentrix, customers are at the center of everything we do – and we act accordingly. If you are customer-focused, strive to offer the highest standard of service and want to work within a fun, relaxed and professional contact center environment, apply today.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

German - Upper intermediate (B2) and English - Upper intermediate (B2)

Other knowledge

Microsoft Outlook - basic

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

What we would like you to have:
- Be fluent in German and English
- Some customer service experience (preferred, but not essential)
- Good manners
- Secondary education or higher

Advertiser

Brief description of the company

Concentrix is a leader (Top 5) in global business services, delivering extraordinary customer, employee and user experiences for more than 450 of the world’s best brands. With a presence in 25 countries and a staff of more than 100,000 members who collectively speak 40+ languages, we aim to differentiate our clients in the marketplace and make them more competitive.

Built upon our experience of more than 40 years, we bring a fresh approach to the performance of business operations in the digital age. We focus on customer engagement and all that supports it. We strive to improve the customer experience and business outcomes. We partner with our clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization and business improvements, aiming to provide the highest value from every customer interaction.

Concentrix is an Equal Employment Opportunity employer - we welcome candidates from diverse backgrounds. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Concentrix is the outsourced business services division of SYNNEX Corporation, headquartered in Fremont, California. SYNNEX is a leading technology and business process services company, listed on the NYSE (SNX) and ranked #169 in the Fortune 500.
For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com

Number of employees

50-99 employees

Company address

CONCENTRIX SERVICES SLOVAKIA s. r. o.
Vajnorská 100/A
831 04 Bratislava
https://www.concentrix.com/about/
ID: 3221166   Dátum zverejnenia: 7.11.2017   Základná zložka mzdy (brutto) a ďalšie odmeny:   by agreement