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Customer Support Representative
CloudTalk
Place of work
Remote work
Remote work
Contract type
full-time
full-time
Wage (gross)
From 1 200 EUR/monthSalary range: 1200-1300EUR gross/month (full-time contract); 1500EUR gross/month (freelance) + 400EUR gross bonus depending on the performance
From 1 200 EUR/monthSalary range: 1200-1300EUR gross/month (full-time contract); 1500EUR gross/month (freelance) + 400EUR gross bonus depending on the performance
Information about the position
Job description, responsibilities and duties
Please send your CV in English
Unlimited Paid Time off
Work 100% remote from anywhere or hybrid from any of our offices (Malaga/Prague/Bratislava)
Referral bonuses up to 5000EUR & Company stocks
Salary range: 1200-1300EUR gross/month (full-time contract); 1500EUR gross/month (freelance) + 400EUR gross bonus depending on the performance
How would you like to work for a global SaaS scale-up and a world-class product (Fastest Growing Product (#15) on G2)?
Founded in 2018, our fast-growing virtual phone platform has attracted millions of dollars in funding from investors across Europe. We are a remote-oriented, international team (30+ nationalities) with a mission to build (i) a modern phone suite that fundamentally improves how sales and support teams do their job and (ii) a business with a soul that people want to work, grow and partner with.
This is our story. Do you want to be a part of it?
About the role:
Whenever our clients have questions relating to our CloudTalk app, the Customer Support L1 team is the first point of contact between the client and our company. Our team wears this as a badge of honour. Representing the company proudly and maintaining a lasting relationship with clients, that's not for everyone! You will succeed in this role if you have a client-first mindset and enjoy working in a truly fast paced, international environment. This is an entry level role so don't worry, we'll teach you all you need to know.
Working time is divided unequally into short and long weeks as follows:
Long weeks: Mon, Tu, Fri, Sat, Sun, working time 9am-9.30pm CET (12h shift)
Short weeks: Wed & Thu, working time 9am-9.30pm CET (12h shift)
In a month, you will have 2 long and 2 short weeks.
What you will do:
- Provide technical support in CloudTalk app to existing and new clients ,
- Building and maintaining a great relationship with customers,
- Communicate with clients from various backgrounds, nationalities and cultures,
- Contribute to improving our technical documentation and knowledge base, troubleshooting the documentation for both internal purposes and clients,
- Represent CloudTalk proudly and professionally,
- Contribute to CloudTalk app’s continuous improvement.
What we are looking for:
- Previous experience in Customer Support/Customer Service position
- Fluent English + Slovak/Czech is required
- You are able to take ownership over your work
- You are proactive, not only reactive
- You enjoy problem solving and you'll take the extra step to help the client
- You are hungry for knowledge
- Critical thinking and ability to take a stand
- New technologies are close to your heart
- You are a professional that enjoys working with people, compassion and empathy are some of your top personality traits
Unlimited Paid Time off
Work 100% remote from anywhere or hybrid from any of our offices (Malaga/Prague/Bratislava)
Referral bonuses up to 5000EUR & Company stocks
Salary range: 1200-1300EUR gross/month (full-time contract); 1500EUR gross/month (freelance) + 400EUR gross bonus depending on the performance
How would you like to work for a global SaaS scale-up and a world-class product (Fastest Growing Product (#15) on G2)?
Founded in 2018, our fast-growing virtual phone platform has attracted millions of dollars in funding from investors across Europe. We are a remote-oriented, international team (30+ nationalities) with a mission to build (i) a modern phone suite that fundamentally improves how sales and support teams do their job and (ii) a business with a soul that people want to work, grow and partner with.
This is our story. Do you want to be a part of it?
About the role:
Whenever our clients have questions relating to our CloudTalk app, the Customer Support L1 team is the first point of contact between the client and our company. Our team wears this as a badge of honour. Representing the company proudly and maintaining a lasting relationship with clients, that's not for everyone! You will succeed in this role if you have a client-first mindset and enjoy working in a truly fast paced, international environment. This is an entry level role so don't worry, we'll teach you all you need to know.
Working time is divided unequally into short and long weeks as follows:
Long weeks: Mon, Tu, Fri, Sat, Sun, working time 9am-9.30pm CET (12h shift)
Short weeks: Wed & Thu, working time 9am-9.30pm CET (12h shift)
In a month, you will have 2 long and 2 short weeks.
What you will do:
- Provide technical support in CloudTalk app to existing and new clients ,
- Building and maintaining a great relationship with customers,
- Communicate with clients from various backgrounds, nationalities and cultures,
- Contribute to improving our technical documentation and knowledge base, troubleshooting the documentation for both internal purposes and clients,
- Represent CloudTalk proudly and professionally,
- Contribute to CloudTalk app’s continuous improvement.
What we are looking for:
- Previous experience in Customer Support/Customer Service position
- Fluent English + Slovak/Czech is required
- You are able to take ownership over your work
- You are proactive, not only reactive
- You enjoy problem solving and you'll take the extra step to help the client
- You are hungry for knowledge
- Critical thinking and ability to take a stand
- New technologies are close to your heart
- You are a professional that enjoys working with people, compassion and empathy are some of your top personality traits
Employee perks, benefits
Why you will love to be a CloudTalker:
Unlimited Paid Time off
Work fully remote or from any of our offices (Malaga/Prague/Bratislava)
Referral bonus up to 5000 EUR
Employee Stock Ownership Plan
Even more reasons you won't be able to resist us:
Team buildings and workshops
Communications coach
Birthday book of your choice
Company merchandise
Unlimited Paid Time off
Work fully remote or from any of our offices (Malaga/Prague/Bratislava)
Referral bonus up to 5000 EUR
Employee Stock Ownership Plan
Even more reasons you won't be able to resist us:
Team buildings and workshops
Communications coach
Birthday book of your choice
Company merchandise
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
Language skills
English - Advanced (C1) and Slovak - Advanced (C1)
Advertiser
Brief description of the company
About CloudTalk
CloudTalk is an AI-powered business communication platform that boosts the power of the human mind. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.
Empowered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9 and HenQ, we help 4,000+ revenue-driving sales and support teams make customer experience the greatest competitive advantage for driving more revenue.
CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia and Mercedes.
Our globally distributed team of 140+ professionals (20+ nationalities) is constantly growing. CloudTalkers work onsite from Prague and Bratislava, as well as fully remotely globally.
Together, we are on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.
CloudTalk is an AI-powered business communication platform that boosts the power of the human mind. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.
Empowered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9 and HenQ, we help 4,000+ revenue-driving sales and support teams make customer experience the greatest competitive advantage for driving more revenue.
CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia and Mercedes.
Our globally distributed team of 140+ professionals (20+ nationalities) is constantly growing. CloudTalkers work onsite from Prague and Bratislava, as well as fully remotely globally.
Together, we are on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.
ID: 4514547
Dátum zverejnenia: 6.2.2023
2023-02-06
lokalita: Remote work Pozícia: Customer Support Specialist Spoločnosť: CloudTalk
Základná zložka mzdy (brutto): 1 200 EUR/month