Customer Support Representative


Place of work
Remote work
Contract type
Wage (gross)
From 1 200 EUR/monthSalary range: 1200-1300EUR gross/month (full-time contract); 1500EUR gross/month (freelance) + 400EUR gross bonus depending on the performance

Information about the position

Job description, responsibilities and duties

Please send your CV in English

Unlimited Paid Time off

Work 100% remote from anywhere or hybrid from any of our offices (Malaga/Prague/Bratislava)

Referral bonuses up to 5000EUR & Company stocks

Salary range: 1200-1300EUR gross/month (full-time contract); 1500EUR gross/month (freelance) + 400EUR gross bonus depending on the performance

How would you like to work for a global SaaS scale-up and a world-class product (Fastest Growing Product (#15) on G2)?

Founded in 2018, our fast-growing virtual phone platform has attracted millions of dollars in funding from investors across Europe. We are a remote-oriented, international team (30+ nationalities) with a mission to build (i) a modern phone suite that fundamentally improves how sales and support teams do their job and (ii) a business with a soul that people want to work, grow and partner with.

This is our story. Do you want to be a part of it?

About the role:

Whenever our clients have questions relating to our CloudTalk app, the Customer Support L1 team is the first point of contact between the client and our company. Our team wears this as a badge of honour. Representing the company proudly and maintaining a lasting relationship with clients, that's not for everyone! You will succeed in this role if you have a client-first mindset and enjoy working in a truly fast paced, international environment. This is an entry level role so don't worry, we'll teach you all you need to know.

Working time is divided unequally into short and long weeks as follows:

Long weeks: Mon, Tu, Fri, Sat, Sun, working time 9am-9.30pm CET (12h shift)
Short weeks: Wed & Thu, working time 9am-9.30pm CET (12h shift)
In a month, you will have 2 long and 2 short weeks.

What you will do:

- Provide technical support in CloudTalk app to existing and new clients ,
- Building and maintaining a great relationship with customers,
- Communicate with clients from various backgrounds, nationalities and cultures,
- Contribute to improving our technical documentation and knowledge base, troubleshooting the documentation for both internal purposes and clients,
- Represent CloudTalk proudly and professionally,
- Contribute to CloudTalk app’s continuous improvement.

What we are looking for:

- Previous experience in Customer Support/Customer Service position
- Fluent English + Slovak/Czech is required
- You are able to take ownership over your work
- You are proactive, not only reactive
- You enjoy problem solving and you'll take the extra step to help the client
- You are hungry for knowledge
- Critical thinking and ability to take a stand
- New technologies are close to your heart
- You are a professional that enjoys working with people, compassion and empathy are some of your top personality traits

Employee perks, benefits

Why you will love to be a CloudTalker:

Unlimited Paid Time off
Work fully remote or from any of our offices (Malaga/Prague/Bratislava)
Referral bonus up to 5000 EUR
Employee Stock Ownership Plan

Even more reasons you won't be able to resist us:
Team buildings and workshops
Communications coach
Birthday book of your choice
Company merchandise

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Advanced (C1) and Slovak - Advanced (C1)


Brief description of the company

CloudTalk is a modern, user-friendly, cloud-based telephony solution that has disrupted the stagnant $50 billion telephony industry. CloudTalk is beloved by customer support and sales teams all around the , as evidenced by our stellar reviews on Capterra, G2, TrustPilot, and GetApp. After all, where else could they save 2-3 minutes on every call, access 70+ advanced VoIP features, and integrate their favorite work tools (CRM, CMS, helpdesk, etc.)?

CloudTalk is the VoIP solution of choice for well-known organizations like Fujitsu, Mercedes, Oyo, Revolut, DHL, and the Ministry of Health of the Slovak Republic.

CloudTalk's diverse 200+ person team represents over 33 nationalities and works remotely from Europe, Asia, and the Americas. Ready to join us?
ID: 4514547  Dátum zverejnenia: 6.2.2023  Základná zložka mzdy (brutto): 1 200 EUR/month