Customer Support Representative with English language

CloudTalk

Place of work
Západný rad, Bratislava
Contract type
full-time
Wage (gross)
1 000 - 1 100 EUR/monthMonthly base + quarterly bonuses

Information about the position

Job description, responsibilities and duties

Full Time / Contract
Offices in Bratislava and Prague or fully Remote from Europe


Whenever our clients have questions relating to our CloudTalk app, the Customer Support L1 team is the first point of contact between the client and our company. Our team wears this as a badge of honor. Representing the company proudly and maintaining a lasting relationship with clients, that's not for everyone! You will succeed in this role if you have a client-first mindset and enjoy working in a truly fast paced, international environment. This is an entry level role so don't worry, we'll teach you all you need to know.


What you will do:

- Provide technical support in CloudTalk app to existing and new clients ,
- Building and maintaining a great relationship with customers,
- Communicate with clients from various backgrounds, nationalities and cultures,
- Contribute to improving our technical documentation and knowledge base,
- Troubleshooting the documentation for both internal purposes and clients,
- Represent CloudTalk proudly and professionally,
- Contribute to CloudTalk app’s continuous improvement.

Working hours are between 8:00-16:00 daily

What are we looking for:

- You are able to take ownership over your work,
- You are proactive, not only reactive,
- You enjoy problem solving,
- You'll take the extra step to help the client,
- You speak English fluently, Slovak is not a necessity.
- You are hungry for knowledge,
- Critical thinking and ability to take a stand,
- New technologies are close to your heart.
- You are a professional that enjoys working with people.
- Compassion and empathy are some of your top personality traits.

Employee perks, benefits

What else can we offer at CloudTalk:

- Being part of a great team building a world-class product,
- A family atmosphere and a small team where everyone can stand out,
- An opportunity to grow and achieve great things,
- Both remote and office (Bratislava/Prague) work are possible,
- Flexible working hours,
- Your own MacBook,
- Quarterly bonus depending on the performance of the company,
- Welcome package full of goodies,
- English language courses,
- Referral bonus,
- We try to give back to the community by sharing our learnings - Take a look at our blog.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Advertiser

Brief description of the company

CloudTalk is a modern and user friendly cloud telephony solution which disrupts the $50 billion stagnant telephony market. Through our easy integrability and advanced features, CloudTalk saves 2-3 minutes on every phone call! Our solution is loved by customer support and sales teams all over the world. We can, of course, back this bold claim with data - Capterra, Pipedrive Marketplace, G2. We have recently raised $7.3 million in Series A funding, adding to our seed investment of $1.6 million in 2019.

We believe in connecting the world not only through technology but also through people. CloudTalk’s 60+ employees of 11 nationalities work remotely from Europe, Asia and South America. With our clients spanning industries like SaaS, e-commerce, tech and finance, we work with companies such as Fujitsu, Mercedes, Oyo or the Ministry of Health of Slovak Republic.

Company address

CloudTalk s.r.o.
Západný rad 31
811 04 Bratislava
https://www.cloudtalk.io/

Contact

Kontaktná osoba: Klaudia Nemčická
Tel.: +421949005231
E-mail: poslať životopis
ID: 4062081  Dátum zverejnenia: 14.4.2021  Základná zložka mzdy (brutto): 1 000 EUR/month