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Customer Support Representative with English language
CloudTalk
Place of work
Západný rad, Bratislava
Západný rad, Bratislava
Contract type
full-time
full-time
Wage (gross)
1 000 - 1 100 EUR/monthMonthly base + quarterly bonuses
1 000 - 1 100 EUR/monthMonthly base + quarterly bonuses
Information about the position
Job description, responsibilities and duties
Full Time / Contract
Offices in Bratislava and Prague or fully Remote from Europe
Whenever our clients have questions relating to our CloudTalk app, the Customer Support L1 team is the first point of contact between the client and our company. Our team wears this as a badge of honor. Representing the company proudly and maintaining a lasting relationship with clients, that's not for everyone! You will succeed in this role if you have a client-first mindset and enjoy working in a truly fast paced, international environment. This is an entry level role so don't worry, we'll teach you all you need to know.
What you will do:
- Provide technical support in CloudTalk app to existing and new clients ,
- Building and maintaining a great relationship with customers,
- Communicate with clients from various backgrounds, nationalities and cultures,
- Contribute to improving our technical documentation and knowledge base,
- Troubleshooting the documentation for both internal purposes and clients,
- Represent CloudTalk proudly and professionally,
- Contribute to CloudTalk app’s continuous improvement.
Working hours are between 8:00-16:00 daily
What are we looking for:
- You are able to take ownership over your work,
- You are proactive, not only reactive,
- You enjoy problem solving,
- You'll take the extra step to help the client,
- You speak English fluently, Slovak is not a necessity.
- You are hungry for knowledge,
- Critical thinking and ability to take a stand,
- New technologies are close to your heart.
- You are a professional that enjoys working with people.
- Compassion and empathy are some of your top personality traits.
Offices in Bratislava and Prague or fully Remote from Europe
Whenever our clients have questions relating to our CloudTalk app, the Customer Support L1 team is the first point of contact between the client and our company. Our team wears this as a badge of honor. Representing the company proudly and maintaining a lasting relationship with clients, that's not for everyone! You will succeed in this role if you have a client-first mindset and enjoy working in a truly fast paced, international environment. This is an entry level role so don't worry, we'll teach you all you need to know.
What you will do:
- Provide technical support in CloudTalk app to existing and new clients ,
- Building and maintaining a great relationship with customers,
- Communicate with clients from various backgrounds, nationalities and cultures,
- Contribute to improving our technical documentation and knowledge base,
- Troubleshooting the documentation for both internal purposes and clients,
- Represent CloudTalk proudly and professionally,
- Contribute to CloudTalk app’s continuous improvement.
Working hours are between 8:00-16:00 daily
What are we looking for:
- You are able to take ownership over your work,
- You are proactive, not only reactive,
- You enjoy problem solving,
- You'll take the extra step to help the client,
- You speak English fluently, Slovak is not a necessity.
- You are hungry for knowledge,
- Critical thinking and ability to take a stand,
- New technologies are close to your heart.
- You are a professional that enjoys working with people.
- Compassion and empathy are some of your top personality traits.
Employee perks, benefits
What else can we offer at CloudTalk:
- Being part of a great team building a world-class product,
- A family atmosphere and a small team where everyone can stand out,
- An opportunity to grow and achieve great things,
- Both remote and office (Bratislava/Prague) work are possible,
- Flexible working hours,
- Your own MacBook,
- Quarterly bonus depending on the performance of the company,
- Welcome package full of goodies,
- English language courses,
- Referral bonus,
- We try to give back to the community by sharing our learnings - Take a look at our blog.
- Being part of a great team building a world-class product,
- A family atmosphere and a small team where everyone can stand out,
- An opportunity to grow and achieve great things,
- Both remote and office (Bratislava/Prague) work are possible,
- Flexible working hours,
- Your own MacBook,
- Quarterly bonus depending on the performance of the company,
- Welcome package full of goodies,
- English language courses,
- Referral bonus,
- We try to give back to the community by sharing our learnings - Take a look at our blog.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Advanced (C1)
Advertiser
Brief description of the company
About CloudTalk
CloudTalk is an AI-powered business communication platform that boosts the power of the human mind. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.
Empowered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9 and HenQ, we help 4,000+ revenue-driving sales and support teams make customer experience the greatest competitive advantage for driving more revenue.
CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia and Mercedes.
Our globally distributed team of 140+ professionals (20+ nationalities) is constantly growing. CloudTalkers work onsite from Prague and Bratislava, as well as fully remotely globally.
Together, we are on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.
CloudTalk is an AI-powered business communication platform that boosts the power of the human mind. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.
Empowered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9 and HenQ, we help 4,000+ revenue-driving sales and support teams make customer experience the greatest competitive advantage for driving more revenue.
CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia and Mercedes.
Our globally distributed team of 140+ professionals (20+ nationalities) is constantly growing. CloudTalkers work onsite from Prague and Bratislava, as well as fully remotely globally.
Together, we are on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.
ID: 4062081
Dátum zverejnenia: 14.4.2021
2021-04-14
lokalita: Bratislava Pozícia: Customer Support Specialist Spoločnosť: CloudTalk
Základná zložka mzdy (brutto): 1 000 EUR/month