Receptionist

To ensure that customer satisfaction is maintained at the highest level by providing a high quality and pro-active service in the client’s facility. To ensure effective communication with client, peers, building tenants and management at all times.

• Ensure visitors/calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible
• Ensure guests and visitors to site are greeted with a courteous friendly manner with informing their host promptly
• Ensure image of front of house is maintained
• Process and monitor requests to book meeting rooms / training rooms, ensuring all requirements are satisfied. (AV, seating layout, hospitality, climate). Monitor conference room booking system, ensure we deliver a proactive and professional service to client
• Log, monitor, update helpdesk calls for faults and required improvements; update and complete when applicable
• Maintain and actively work on the Reception filing system, keeping it up to date and within the CBRE procedure
• Ensure that clients security and emergency procedures are adhered to at all times, taking an active role in an evacuation of the building as laid down in the Incident Control procedures
• Liaise with security to ensure overall service to users in the building is maintained
• Maintain security and safety standards as required, ensuring that visitors are escorted and contractors do not have access to areas without the appropriate authorization or supervision maintained
• Continually communicate building issues to end users, client and CBRE Management team. Escalate urgent issues identified through to the Facilities Supervisor
• Monitoring and procurement of stationary office consumables
• To work within the requirements of the clients / CBRE Health & Safety Policy, ensuring that all non-conformances and opportunities for improvement are reported to the Facilities Management Team
• Work with and support other members of the team
• Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training

Secondary with school-leaving examination

English - Upper intermediate (B2)

• Customer Service Skills
• Excellent Communication skills
• Self-motivated and resourceful. Ability to organize and priorities own workload
• Service orientated attitude combined with innovative thinking
• Good level of PC and MS office skills
• Experience of similar environment; commitment to team culture and approach to service delivery
• Evidence of Excellent Customer Service Delivery
• Understanding customer needs
• Responsiveness