Digital and Technology Manager

Be the liaison (advocate) and main point of contact to the client/CBRE regional stakeholders and drive the regional technology agenda. (e.g. keep the stakeholders informed on the global technology strategy, ensures regional technology priorities are defined, regular reviews on systems solution performance, …). This includes building credible and sustainable relationships with the client and CBRE stakeholders. Support and Facilitate the Global Technology initiatives (where required).

Together with the client’s Regional IT counterpart, responsible for developing the regional systems roadmap that includes systems to be replaced by global technologies, replaced by new regional/country/site solutions or systems that will be retained.

Works with the client/CBRE regional stake holders on the individual business cases to feed the Regional/Country/Site systems roadmap.
If CBRE solution is in scope, responsible for the technology sign off, of the regional/country/site specific business case.
(Business case includes the decommission strategy and solution).

Working closely with the CBRE Global technology delivery and operations lead for the client to ensure governance and issue resolution of any regional system/infrastructure related issues escalations (information security). Where needed, manage the change management of Change management (development (could be outsourced), maintenance (could be outsourced)) of account specific global backbone systems (KPI, CCR and other Share-point solution global applications).

Key Accountabilities:

Technology Leadership

• Build, maintain and grow trustful and collaborative business IT relationships with internal and external stakeholders
• Ensure Technology solutions meet changing business requirements or new opportunities driving operational efficiency based on a clear business case
• Promotes IT best practices and ensures Corporate and GWS IT standards and policies are respected and followed

Program management

• Governance of the overall Technology plan for the account - program managing IT related activities across the globe and within different regions
• Co-ordinate cross-functional and cross-regional teams in the definition and execution of improvement projects based on a business case and Costs / Benefits justification

IT services delivery

• Manage internal and external technology service delivery teams to meet pre-agreed deliverables/ projects and service Levels
• Recommend Service Level changes if required
• Translates business requirements into the appropriate IT requests / initiatives

Communication

• Provide timely and effective stakeholders management and Issue regular status report to Senior Leadership Team on the account
• Build and maintain relationships with Regional and functional IT groups
• Attend and support Technology Relationship meetings (ensure knowledge transfer, best practices, and program mgt.)
• Reports timely and effective on main requirements, projects, risks, and finance on the-account to the Technology Leadership
• Consistently communicate and manage expectations to achieve greater customer satisfaction with Technology performance
• Act as single point of escalation with the user community ensuring the business is kept informed of progress & help resolve issue
• Responsible for setting-up and maintaining a communication-structure allowing efficient and effective interaction between CBRE’s and client IT-organization within the boundaries of determined roles, responsibilities on local, country, regional, global level
• Communicate technology and application features, changes, best practices to drive full adoption and realization of benefits

Knowledge Management

• Ensure effective use of recommended IT process and procedures
• Ensure effective use of program and portfolio management principles
• Ensure IT related documentation referring to the Account is managed

Business Development

• Ensures all IT-related initiatives meets agreed account-strategy and business requirements
• Support new business opportunities from a technology perspective

University education (Bachelor's degree)
University education (Master's degree)

English - Advanced (C1)

6

Knowledge, Skills and Experience Required

• Minimum 6 years experience in the Service Level Management or management of IT operations
• Experience in working across organizational boundaries and with both IT and business managers
• Able to work in an international context
• Experience working within a matrix organization
• Experience working in within the financial services and/or real estate business is a plus. Preferably from a business process- or IT-perspective
• Solid Program Management experience: Demonstrate track record in program management, including leadership of a several significant projects or project streams
• Strong verbal and written communication skills with the ability to explain technology related issues and jargon to non-technical people
• Good customer facing and commercial skills; Solid track record in setting and managing customers’ expectations
• Skills in conceptualizing creative solutions, documenting them, and presenting/selling them to senior executives
• Strong teamwork and interpersonal skills
• People Management skills having two dedicated people (one in APAC and one in NAM) for MIS-Support on the account
• Fluency in English, other main European languages is a plus

Performance criteria
• Ability to Work under pressure, Autonomous worker
• Be available for representatives out of all regions (can implicate early morning or late-night activities occasionally)
• Ability to work on a Senior executive and strategic level
• Ability to translate account-strategy to different regional IT-communities
• Leading others in the completion of project and service-deliverables
• Directing the work of technical resources; Draw on technical expertise available within CBRE Digital & Technology
• Partner with customer such as IT solution team, Business development team, Account team, customer representatives to ensure benefit delivery
• Negotiating with direct report and regional team leaders (region, country) to ensure proper resources are assigned to the account.
• Influencing others to follow a plan of action by using structured technical arguments