Customer Service Manager

CBRE Global Workplace Solutions s. r. o.

Place of work
Slovak Republic (The job requires travelling)
Contract type
Start date
Wage (gross)
1 500 EUR/monthMonthly gross salary may be higher depending on candidate's seniority and work experiences.

Information about the position

Job description, responsibilities and duties

CBRE client has outsourced the execution of the project and maintenance operations in retail sites to CBRE, which is fully accountable for the end-to-end project and maintenance delivery.

Main responsibilities:

• Be the local point for suppliers, stations and client
• Actively manage suppliers, promote and monitor the safe carrying out of work
• Conduct Asset Condition Surveys of the stations
• Ensure the plan and execution of the annual service and inspections
• Track statutory compliance requirements for the service station to verify that work
mandated by government or client regulations is completed
• Keep updated internal database – asset module, job plans, inspections, etc.
• Verify invoices for work undertaken at service stations to validate the cost
• Carry out quality checks of completed maintenance and repair work
• Assist or organize simple tenders - sending invitations to the tender and summarize the
results eventually. Sending updates of the tender. Evaluate the results.
• Engaged in all activities associated with the internal system and its updates
• Manage and administer supply chain – responsibility for the accuracy and timeliness of
invoices, evaluate price offers, archiving of documents, etc.
• Support of the other CBRE teams (finance, PMC, operations, call center, GSAP)

Employee perks, benefits

• International working environment
• 13th salary
• Meal vouchers - with extra contribution from employers' side
• Referral bonus: Recommend-a-friend
• Language and other professional related courses
• Multisport card, Cinema tickets
• Team buildings
• Flexible working hours

Information about the selection process

Only candidates who meet the criteria will be contacted.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Basic technical knowledge of project activities and the field.
Knowledge of accounting and operations related to billing.
Ability to cooperate with people of different levels inside/ outside the company and to interact with team to reach team goals and business objectives.
Ability to empower others to achieve results through motivation, recognition and performance feedback.
Ability to express information in a manner appropriate to different levels of people & to lead negotiations.
Ability to recognize, respond to customer expectations with sense of urgency and even increase expectations.
Ability to take actions, decisions & to generate ideas, products, processes in promised timely manner; involvement in designs or other work requiring creative imagination.
Ability to take full responsibility for decisions & results even when all elements are not under individual direct control.
Ability to set goals in consistency with company objectives and to adapt plans to changing environment.
Ability to identify and eliminate health, safety, ergonomic and environmental hazards in workplace.


Brief description of the company

About CBRE Global Workplace Solutions:

As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

Number of employees

100-149 employees

Company address

CBRE Global Workplace Solutions s.r.o.
Zámocká 34
811 01 Bratislava
ID: 4059275  Dátum zverejnenia: 9.4.2021  Základná zložka mzdy (brutto): 1 500 EUR/month