Call Center Representative with DUTCH

CBRE Global Workplace Solutions s. r. o.

Place of work
Zámocká, Bratislava
Contract type
plný úväzok
Start date
upon agreement
Wage (gross)
1 300 EUR/monthThe salary may differ based on candidates experiences.

Information about the position

Job description, responsibilities and duties

The successful candidate will provide professional, high-quality service and dispatching support to internal and external customers by utilizing strong verbal and written communication skills and effective telephone techniques.

- Provides service calls and processes work orders in a professional and diligent manner.
Role is focused on Customer Experience and efficiencies
- Relationships of the role are both Internal – with CBRE Staff, and External – Clients,
Strategic Partner
- Direct face off with clients from multiple portfolios
- Must ensure that they are knowledgeable on Customer Service procedures, processes,
and platforms to fully provide a best in class customer experience
- Demonstrate extensive knowledge, understanding and awareness of facilities
management issues effectively interpreting the described situations to enable a
satisfactory resolution to customer requests
- Respond in a professional and courteous manner to every caller, recording all requests
for service to accurately reflect correct priority for work based on health, safety, business
critical and customer expectation
- Identify and deliver robust escalation and effective liaison for all incidents working in p
partnership with supplier partners, site based teams and unit managers as required
- Maintain awareness and contribute to the achievement of KPI and quality standards
- Ensure timely management of complaints maintaining efficient and professional
communications with all parties
- Maintain and keep up to date with information, processes and procedures supporting
continuous improvement and innovation to service delivery
- Provide statistical analysis of information for client reports and project work by use of
customized reporting from a variety of different databases
- Provide clerical and administrative support including email boxes, customer satisfaction
surveys, meeting room booking reports, courier requests and any ad-hoc requests as
required

Employee perks, benefits

• International working environment
• 13th salary
• Meal vouchers - with extra contribution from employers' side
• Referral bonus: Recommend-a-friend
• Language and other professional related courses
• Multisport card, Cinema tickets
• Team buildings
• Flexible working hours

Information about the selection process

Only candidates who meet our criteria will be contacted.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) a Dutch - Upper intermediate (B2)

Personality requirements and skills

• 1+ year experience at Helpdesk or Call Centre is
welcome, but not a pre-requisite
• Advanced in English and Dutch
• Customer service skills
• Communication and listening skills
• Meticulous and able to work inter-dependently
• Proactive and self-driven
• Must be a team player committed to working in a
quality environment Computer literacy skills
• Problem solving/trouble shooting skills
• Highly engaged and willingness to learn

Advertiser

Brief description of the company

About CBRE Global Workplace Solutions:

As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

Number of employees

100-149 employees

Company address

CBRE Global Workplace Solutions s.r.o.
Zámocká 34
811 01 Bratislava

Contact

Kontaktná osoba: Monika Rajkovičová
E-mail: poslať životopis
ID: 3788333  Dátum zverejnenia: 14.10.2020  Základná zložka mzdy (brutto): 1 300 EUR/month