Contact Centre Representative with German language

CBRE Global Workplace Solutions s. r. o.

Place of work
Zámocká 34, Bratislava
Contract type
full-time
Start date
asap

Information about the position

Job description, responsibilities and duties

• Global Request Management Customer Service Representative provides service calls and processes work orders in a professional and diligent manner. Individual is a first impression of Johnson Controls brand. Role is focused on Customer Experience and efficiencies.
• Relationships of the role are both Internal and External – Clients, Strategic Partner.
• Direct face off with clients from multiple portfolios. Must ensure that they are knowledgeable on Customer Service procedures, processes, and platforms to fully provide a best in class customer experience.
• Demonstrate extensive knowledge, understanding and awareness of facilities management issues effectively interpreting the described situations to enable a satisfactory resolution to customer requests
• Respond in a professional and courteous manner to every caller, recording all requests for service to accurately reflect correct priority for work based on health, safety, business criticality and customer expectation.
• Identify and deliver robust escalation and effective liaison for all incidents working in partnership with supplier partners, site based teams and unit managers as required.
• Maintain awareness and contribute to the achievement of KPI and quality standards.
• Ensure timely management of complaints maintaining efficient and professional communications with all parties.
• Maintain and keep up to date with information, processes and procedures supporting continuous improvement and innovation to service delivery.
• Provide statistical analysis of information for client reports and project work by use of customized reporting from a variety of different databases.
• Provide clerical and administrative support including email boxes, customer satisfaction surveys, meeting room booking reports, courier requests and any ad-hoc requests as required.

Basic wage component (gross) and other rewards

The offered salary for this position starts from € 1100 gross. This salary is the minimum possible offer and may be higher depending on the scope and seniority of employee requirements.

Employee perks, benefits

• International working environment
• 13th salary
• Meal vouchers - with extra contribution from employers' side
• Referral bonus: Recommend-a-friend
• Language and other professional related courses
• Team buildings
• Flexible working hours

Information about the selection process

We will contact only selected candidates.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

German - Advanced (C1) and English - Upper intermediate (B2)

Number of years of experience

2

Personality requirements and skills

• 1+ year experience at Helpdesk or Call Centre is welcome, but not a pre-requisite.
• Fluent German, active English
• Customer service skills.
• Communication and listening skills.
• Meticulous and able to work inter-dependently.
• Proactive and self-driven.
• Must be a team player committed to working in a quality environment
• Computer literacy skills.
• Problem solving/trouble shooting skills.
• Highly engaged and willingness to learn

Advertiser

Brief description of the company

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.
CBRE Group, Inc., a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (in terms of 2014 revenue). The Company has more than 70,000 employees and serves real estate owners, investors and occupiers through more than 400 offices worldwide.

Number of employees

100-149 employees

Company address

CBRE Global Workplace Solutions s.r.o.
Zámocká 34
811 01 Bratislava

Contact

ID: 3615038   Dátum zverejnenia: 13.5.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   The offered salary for this position starts from € 1100 gross. This salary is the minimum possible offer and may be higher depending on the scope and seniority of employee requirements.